Hamperwell Arvostelua 301

I am extremely disappointed with the service I received from Hamperwell.

I placed an order on the 12th of March and paid extra for what was clearly advertised as Royal Mail Tracked 24-hour delivery, with a guaranteed delivery date of the 13th of March. The whole reason I paid for early delivery was because I needed the hamper before Mother’s Day, so it could be given on the Saturday, as she was not going to be here on Sunday. Despite this, the item did not arrive until Sunday the 15th , nearly 72 hours later. This completely defeats the purpose of paying for expedited delivery and is frankly unacceptable.

As a result, the gift couldn’t even be given when intended. We were forced to give it on Tuesday when she returned completely missing the occasion. What was the point?

What makes this even worse is that I took the time to write a thoughtful Mother’s Day message for my daughter to give to her mother, and the card was not included at all. This was a key part of the order and its absence completely ruined the sentiment behind the gift.

This experience shows a complete lack of care, reliability, and attention to detail. When customers are paying for a service especially for special occasions the least you expect is that the company delivers what was promised.

Please be very cautious when ordering from this company. There is clearly a reason their customer satisfaction rating is below 3 stars. In hindsight, I deeply regret not choosing another company at a similar price point. This was a complete waste of money.

I would strongly advise others not to make the same mistake. And look at other options first.

Easy to use web site chose date wanted to be delivered by well package and the display I chose was great

Wish i could put a 0 star… Order my hamper for valentine’s day and never received it. Did email multiple times and got an answer saying because of new management team its gonna take up to 20 days to get all the refunds done not even saying that I will even receive my hamper. Never ever I’ve received either the hamper or the refund and that was over a year ago now. They stopped replying to me. Such a shitty website and dont understand how they still out there

Ordering was easy and delivery on time.
Daughter loved the hamper

Received a gift from this site for Mother’s Day. Absolutely awful. Do not buy. Charged £45 for £10 worth of stuff. Not Yankee candles, cheap alternative. Soap roses that smell of horrible plastic that I doubt will actually dissolve. Cheap nasty tasting heart shaped chocolates. Only good thing is the Lindt chocolates.
Husband is gutted. We don’t have a lot of money and we’ve been completely scammed here. DO NOT ORDER FROM HERE.

If I could put zero stars I would. I've emailed twice with no response at all. I changed the delivery address on the site for the item to be delivered to my mother for mother's day. Instead it is being supposedly delivered to my address. I am completely disappointed with the lack of customer service and the failure of the website not changing the delivery address. Just in case anyone thinks im not capable to change an address I was an I.T engineer for 20 years and know how to use a mouse and computer to order.

Ordered a Yankee candles chocolate and roses bouquet box and the candles were some cheap generic ones and wrong colour. Honestly for 45 quid I expect what was clearly advertised. Of course it says brand may vary in the small print while still having the title yankee candles and pictures of them. False advertising. Won't be ordering again. Although they were delivered on time they dont look as good as photos at all.

Wasted my time energy and money.I ordered the box especially because of the Yankee candles and I got some cheap replacement instead.It is nothing compared to the display pic.Do not purchase, it is not worth £44 at all,I was scammed.

Rubbish content worth £10 max for £44.
Advertised with Yankee Candle can with non branded. Requested a delivery date arrived 10 days earlier, would give zero stars if I could. Do not buy here

One star for coming on time, but disappointing hamper. Doesn’t look as good in real life as in pictures.
It shows and says with Yankee candles.
No, it didn’t. It came with two stupid ridiculous tiny cheap candles that were way too small for the compartment. Looked pathetic.
Chocolates were all over the place as no protective film or cover on them, so obviously moving around everywhere.
I’m going to replace the candles with something else now before I give my gift.
So NOT worth the price. Terrible.

Absolutely brilliant, delivery and quality was excellent. Will use again!

Ordered product that should’ve contained Yankee candles but received a cheap alternative. Contacted support but had no response.

Very poor service. Advertises no substitutions to items within the 'bouquet' but the cheap, crappy poundland quality cellophane wrapped candle swapped for the Yankee Candle I was expecting made the whole thing look cheap and nasty. Funnily enough, absolutely no response to any contact via the site or email. There is a Harrogate address on some emails (nothing on their actual site) which when you enter on Google maps is actually a sweet shop with a different name: The Oldest Sweet Shop in England at the exact same address. They deny any link....
Additionally, Companies House lists Hamperwell as dissolved late last year and the review site they bang on about on thier site does not even recognise them as a business/outlook so I've no idea where the alleged 100s of +ve reviews for them are, because they certainly aren't here!

No contact details , i tried to contact 5 mins after ordering as put wrong delivery address , no contact details other than email address that no one responds to , impossible to contact if any issues , not sure if genuine company

Excellent service

Can’t fault the product or delivery as was spot on and everything as described - like a lot of others on here - I too requested a gif card as it was a valentines present - guess what ? NO GIFT CARD :( :(

If HAMPERWELL are reading this then with take the gift card off your site or do as you advertise and give a free option for - send the gift card!!!

8/10 overall - would have been 10/10 if there was a gift card sent :/

Good product. And price. Delivery very quick.

Exactly as described and arrived on time.

As others have said though the gift card is a piece of paper like a delivery note with the chosen wording on it. A little bit underwhelmed by that bit. But if they learn from this and make that bit better I’ll be very impressed.

Valentines Lindt chocolate hamper with roses, arrived on time and as described. Wife loved it and said it made a lovely change from the usual flowers. lol.

Great gift and clever design well worth the money and the surprise on my wife’s face