Hamperwell Arvostelua 301

shocking company, sent cheap rubbish substitutes for the candles and the roses are not soap, they are fake flowers for show
no response to emails, what a waste of £45!!!

DO NOT ORDER FROM THESE SCAMMERS

The chocolates were well received and they mentioned how they loved the bouquet design. Thank you, also quick delivery.

On time
Very happy

Were do I start. My advice would be for everyone to read reviews first. Companies like this deserve no support and should be banned and fined for advertising. They didn't deliver the item within the agreed delivery time, there is no update on delivery time, no response to emails, poor customer service, a big scam. And still no response no refund, no item it's ridiculous. Avoid at all cost. The fact that they have this much bad reviews and are still allowed to trade is the issue with this system. What's the point of reviews if there no actions against the companies.

This company is not registered at Companies House. It was dissolved in 2025.

We ordered the Cheese and Chutney Hamper with Port from Hamperwell.
This should have contained. A bottle of Taylors LBVP. Three mouse house cheeses, crackers and fudge. what we received was a shocker. the Port was replaced with a cheap bottle of Cockburns Ruby Port. Instead of three cheeses only two were included, these were only cheep supermarket cheeses. Two packets of Cadburys cream eggs bars. We ordered this a gift for our friends 70th who cannot eat chocolate. No mention of this. Just pleased that we had it delivered to us and not our friend. Imagine what they would have thought!!!!. We would have been embarrassed if that was sent direct.
Contacted them straight away. but no reply received.
Final comment. Do not trust anything you read on their website. This is the worst company that I have with.
Trading Standards would be interested in this.

I ordered a chocolate bouquet for my nephew who had just come out of hospital.
It only took a couple of days to arrive and he was surprised and overwhelmed with his gift.

Absolutely shocking experience, I ordered a romantic gift for my gf, never got delivered, had nothing to give her on the day. Emailed hamperwell customer service multiple times and not gotten one reply, will never use again. And if you was thinking ordering from them think again!! Trading standards is my next point of call these need looking into.

Falsely advertise Yankee candles and stuff just to send stuff thrown together from home bargains. Everything she buys is from home bargains. Save yourself the money and make it yourself for 1/4 of the price tag. Company needs to be exposed and shut down. What a sad old woman to be scamming people.

AVOID.If I could give this company 0 stars I would do.Absolute diacrace.I have emailed them 4 times but they just ignore. This is the 4th email I have sent them today:

Order #272057

Dear Hamperwell,

This is the 4th email i have sent to you regarding the order i placed on the 23rd March 2026. I am quite frankly disgusted that you have not even had the decency to respond to any of my emails.

I am currently in hospital.This was ordered for my partner and was supposed to be a little supris3.I specifically spent over the odds on this item as it is a letterbox gift and clearly stated that it will just be posted through the letter box. Brilliant i thought, in case he wasnt in. Complete misadvertisement. I started to become concerned when it still hadnt turned up. Having contact royal mail they advised it had been left in MY chosen place ( I NEVER PICKWD ONE!) And it had just been dumped in the bin. I had to arrange for someone to go and get it and it wasnt just on too, it had been pushed down so far beneath the rubbish youd never have seen it. Plus this is a food item being left in a bin?! Utterly disgusting.

The item itself would absoulutely no way fit through a letter box.its the size of a laptop! Complete misselling plus for 20 odd quid the amount you receive is abismall. Notbing like the photos, 2 small bags and one of them wasnt even properly sealed, it had been sellotaped up!!

I also order this letterbox gift with a personalised message to go on tje box.This wasnt even done and this has really upset me as this was a very personal message which meant a lot.

I have taken photos of what was received and i would like an explanation please. I feel let down miss led and ripped off.

Please reapond as this is my 4tth email.

Just like a lot of people on here, ordered the lindt and yankee candle box. Got some random no-name candles not yankee candles, there was a couple of lindt chocolates in there though. Mostly random heart chocolates.
Paid for 24hour delivery, got the item 3 days later.

No response to emails.
Load of rubbish.

I sent my daughter in law a chocolate bouquet and she was delighted with it. Everything was exactly as expected. It arrived promptly and I would order again from this company.

I don't feel like i got what I ordered both times,first time I thought it was my mistake ,I read it wrong then second time same hamper different occasion same mistake, the flowres were meant to be made of soap both times they were artificial flowres not soap,so yeah that was disappointing

Scam of a company! Do not waste your money. Hamperwell lie in the product and do not send whats advertised. They also ignore emails, please please avoid.

Absolutely scam!

Ordered a “Yankee” hamper only to receive some cheap tea light candles that have zero scent.. a few cheap chocolates.. not even in a branded hamper box.
Tried to contact customer service to return the item and get a refund yet I am still awaiting a response 2 weeks later !!
Over £40 on utter rubbish!

AVOID!!!!!!!

Absolutely appalled with this company.

I ordered what was advertised as a “Lindt Lindor & Yankee Candle Signature Chocolate Bouquet” and what arrived was NOTHING like the product shown on their website. The listing clearly shows branded items, yet what was delivered contained completely different candles and a much lower quality presentation.

This feels incredibly misleading. If you are advertising premium branded products, that is exactly what should be delivered — not cheap substitutes.

To make matters worse, there has been no response from customer service, leaving me having to escalate this through PayPal just to try and get my money back.

This was meant to be a thoughtful gift, and instead it has been embarrassing and disappointing.

I would strongly advise others to avoid ordering from this company unless you’re happy receiving something completely different from what you paid for.

The Yankee candle and Lindt lindor hamper I bought my mun for mothers day was great value, well packaged and arrived very quickly. I cannot fault the service at all. Thank you

All the chocolates taste of some sort of plastic/perfumed scent and inedible so you end up binning them and paying £50 for a box, I have emailed them twice and ignored both times. Really poor and wouldn’t recommend.

Ordered the Lindt Lindor & Yankee Candle Signature Chocolate Bouquet With Red Roses as a Mother’s Day present. I paid for Royal Mail 24 hour tracked, which didn’t get delivered on time so missed Mother’s Day, I emailed twice for a refund for next day delivery - no response. The item FINALLY came, packing was fine but when I opened the box the two candles were supposed to be Yankee candle’s were instead two pound shop rubbish. The chocolates weren’t as advertised were just a cheap selection and the roses were plastic just sprayed with a scent. I would not recommend buying anything from this website- any 5 star reviews on their website are false and clearly written by someone at the company. It’s a complete scam absolutely NOT worth £45. Disgusting.