Buying experience with HairMax has been smooth from start to finish. Carlos was incredibly helpful throughout the transaction and went the extra mile to get me the best possible price, especially co... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... Näytä lisää
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I have owned my Hairmax wand for probably 8 years now and am thrilled with the results. It is so easy to use. And the new hair growth is amazing. My hair dresser is also amazed and saw the differen... Näytä lisää
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Yhteystiedot
1040 Holland Drive, 33487, Boca Raton, Yhdysvallat
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Erinomainen
405 arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nix mit „6 Monate lang kostenlos…
Nix mit „6 Monate lang kostenlos testen“.
Habe das Gerät nach einer Woche zurückgeschickt, weil es mir zu klein war und ich eigentlich das Größere für 1000€ kaufen wollte, aber nach der Rückgabeerfahrung nein danke. Mir wurden trotz Rückgabe innerhalb der ersten 14 Tage 20% vom Kaufpreis abgezogen. Sind knapp 80€ + 10€ Rücksendekosten. Grund? Sie haben das Gerät mit einer dünnen Plastikfolie überzogen, die nicht abgezogen werden darf, damit das Gerät „Neu“ weiterverkauft werden kann. Das Gerät einfach als „Neuwertig“ oder einfach mit neuer Folie wieder verkaufsfertig zu machen - daran denken sie nicht. Mit der Folie über dem Gerät ist es nicht möglich es überhaupt zu testen, da die Folie den Haarkamm überdeckt und ich somit die Haare nicht zur Seite separieren kann. Insgesamt ein lächerliches verblendendes und unseriöses Kundenversprechen - 0 Kundenzentriert. Schlechtes Kauferlebnis. Nie wieder. Keine Empfehlungen an Freunde.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Moe,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. We understand how frustrating this must be, especially when it comes to finding the right product and ensuring a smooth return process.
We genuinely value all our customers and strive to provide the best experience possible. We are sorry to hear that the device didn’t meet your expectations and that the return process did not reflect the level of service we aim to provide. Please be assured that we take your concerns seriously.
Regarding the return policy and the 20% deduction, this is a part of our standard procedure to ensure the product can be resold as “like new.” However, we absolutely understand your frustration about the plastic film affecting your ability to test the device properly. We will review our process to see how we can improve this experience in the future.
We also want to make sure you’re satisfied with your purchase. If you’d like to revisit your options for a larger device or discuss any other concerns you might have, please don’t hesitate to reach out. We’re here to assist you and ensure your needs are met.
Again, we apologize for the inconvenience this has caused and appreciate you taking the time to bring this to our attention. Your feedback will help us improve our services.
My very expensive laser cap is no…
My very expensive laser cap is no longer working properly, with leds having lost almost all of their strength. unfortunately the warranty has already expired. Very disappointed.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Gioele,
Thank you for sharing your feedback. We sincerely understand your frustration regarding the performance of your laser cap, and we apologize for the inconvenience this has caused. While the warranty for your device has expired, we do offer out-of-warranty programs designed to support customers with devices beyond their warranty period.
Our team has already taken the liberty of reaching out to you via email to explore potential solutions. Rest assured, we are here to assist you and ensure your experience with HairMax remains positive.
If you have any further questions or concerns, please don’t hesitate to contact us directly.
hairmax international
customer Support
Very bad experience and they are so…
Very bad experience and they are so slick to delete your bad review and keep cutting and pasting repeating their responses, I purchase the cap after receiving for less than 1 day unopened I asked to return it the refused it and said I am stuck with it for 7 months, I said it’s unopened I don’t want it you can have it back they argued with me and kept saying NO Returns! I never heard of any company I NC my life! I am an Amazon executive and this is used car salesman theft!
I want this company him estimated for these practices and eventually they will close them down for this illegal practice and the doors will close! Give me my money back!
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Michael,
We sincerely apologize for the frustration and inconvenience you've experienced with our return policy. We understand your disappointment and take all feedback seriously. Please know that your experience is not reflective of the level of service we strive to provide.
We aim to provide clarity around our return policy, which states that returns are only accepted within a certain time frame, even for unopened products, and this can be influenced by various factors such as the type of product and its condition.
If you'd like, I can personally assist you in reviewing your case and see if there's any way to resolve this situation or find a suitable solution. We want to ensure that you feel heard and respected as a valued customer.
Please feel free to reach out directly, and I’ll do my best to assist.
HairMax Support Team
It just hasn't worked
It just hasn't worked. I went to return it for a refund after 6 months, I was convinced to keep it for a further 6 months (1 year in total). I used it religiously as directed, so I'm very disappointed with all the hype. I've just packed it up to return today, of course, at my expense, and they deduct £200 from the price paid as it costs them to recondition it - that came from the horse's mouth! So used hairbands are sold on, whether that is as reconditioned or new, I don't know.
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Cher,
Thank you for sharing your feedback. We sincerely apologize that your experience with our product did not meet your expectations. We understand your frustration, especially after your commitment to using the device as directed.
We take all customer concerns seriously and continuously work to improve our products and services. Regarding the reconditioning process, we aim to ensure that all returned items meet our high-quality standards before they are resold, and any necessary costs for reconditioning are reflected in our policies.
Please feel free to reach out directly to our customer service team if you would like to discuss your situation further. We are here to assist and ensure we can resolve any outstanding concerns you may have.
We appreciate your feedback and will take it into account as we continue to improve.
GREAT product Fabulous customer service
Awesome product-- Laser 82 Hair Band . It is So easy to use---- so easy to operate-- Makes it a pleasure it is so easy to have more hair so fast. very comfortable too. Thanks so much Hairmax
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for your review! We are happy to hear that you are satisfied with our products and look forward to assisting you with any future needs.
Not accountable
Not accountable. Delayed delivery takes forever. No communication.
I’ve ordered a product online on November 26th under a 3—5 shipping days promise.
After no contact from the company I reached out for its Instagram account and was told product was expected to be shipped on Dec 12, 10 business days after purchase.
Do not recommend.
*after Hairmax replied:
Not true. you did not reach out and notified me regarding the delayed dispatch timeline. I was the one making the effort and contacted you through Instagram DM. Only then, I got an answer. Nothing in my emails.
And regarding "the expected ship date being clearly listed prior to my purchase" yes, it was listed as 3—5 business days and not 12, just to be clear.
Just provide better communication as a company and take responsibly, bye.
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Favio,
We sincerely apologize for the experience you’ve had with your order. We understand your frustration regarding the delayed delivery. Please know that we strive to provide accurate and timely service to all of our customers.
Regarding the shipping delay, the expected ship date was clearly listed prior to your purchase, and we made every effort to notify you about the revised dispatch timeline. We completely understand that the backorder situation is less than ideal, and we regret any inconvenience this may have caused.
If there’s anything further we can do to assist you or improve your experience, please don’t hesitate to let us know. We value your feedback and are committed to enhancing our processes moving forward.
Thank you for your understanding.
The Hairmax laser cap reversed my hair loss!
The Hairmax laser cap helped when the doctor's could not. I experienced fast, complete hair loss in a large area on the back of head, plus thinning throughout (at age 67). I was diagnosed with alopecia and provided a topical prescription from the doctor...no change after two rounds of medications and continued rapid hair loss. I began looking for alternatives, and I found Hairmax. I followed the instructions with commitment. And, just as provided in the instructions, I first experienced a slowing of the hair loss (the first month), then small 'sprouts' of new hair around the bald area (the second month), then a filling of the bald area...and now I cannot find a 'bald' area at all (one year later). I am continuing to use the Hairmax because I am finding that the volume of my hair continues to increase. HIGHLY RECOMMENDED TO ALL!!! Just stick to it!!!
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for sharing your HairMax experience. We love to hear from those we have been able to help. We work hard to meet expectations like yours, and we’re happy to hear you like it. Please let us know if you have any questions throughout your successful journey!
Don't buy from them!!
Don't buy from them. I ordered one price but when I got it it was 30% more expensive. I tried to send it back but they only agreed to refund me a part of the cost. They are liars.
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for sharing your review. Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team.
Device BROKE DOWN AFTER 2 MONTHS, APPALLING CUSTOMER SERVICE
I've purchased Hairmax 82 while I was on a business trip in USA in September 2024 and just after 2 months of use it stopped charging. Customer service is now asking me to ship the product BACK TO USA for evaluation and repair despite the fact they have UK representation, at MY EXPENSE which includes shipping cost and all customs charges. I am appalled. 0 STARS for quality + 0 STARS for customer service.
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for sharing your review, we are sorry for your experience as we only have one FDA cleared facility and that is in the US. We look forward to helping you with your device once received. Should you need further assistance, please call HairMax Customer Service Team at 866-527-3726 Option 2 or at info@hairmax.com.
Not existing customer service
Giving 1 start as i ordered so much of your products until now. Customer service doesn’t answer messages and emails at all. I was thinking to buy your device but there is no way I would since you don’t answer emails.
20. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for sharing your review, we are sorry for your experience as we are available in office Monday - Friday 9 AM - 5 PM EST. Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team at 866-527-3726 Option 2 or at info@hairmax.com.
I thought I would give this an honest review
I thought I would give this an honest try and used for 12 months, knowing that a product like this would need time. I have to say, no real change and my hair. i have had a steady amount fall over over time and it is very thin now.
i used the same products has before, Noxin, biotin, argon oil etc etc all the normal jazz.
i spoke to a usa customer service desk about 8 months into using the product and they tried to upsell a more expensive product.
This might work but not sure really.. shame as i had high hopes for the hair max
UPDATE - Thanks Hairmax for replying, however when purchasing the machine I was made aware of the refund policy, however also told the device needs time. I should have refunded the item. Who knew ;)
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
HairMax devices have been clinically tested on men and women with androgenetic alopecia, or hereditary hair loss, with over a 90% success rate. We do understand, however, that there are other types of alopecia that it may not work for, which is why we offer a money-back guarantee. We thank you for giving HairMax a try!
Broke after a few months use
Broke after a few months use
Broke after a few months use. Power won’t stay on. Contacted the company and they said I would need to pay out of pocket to send the cap to the USA from the UK and pay returns shipping for them to fix it .
For the price, it’s cheaply made and the customer service is useless
31. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Catherine,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you’ve experienced with our product and the inconvenience this has caused you.
We strive to ensure our products meet high standards of quality and durability, and it's disappointing to learn that we fell short in this instance. We also understand that our customer service response did not meet your expectations, and for that, I sincerely apologize.
To resolve this, I would like to offer to review your case personally. Please contact me directly at info@hairmax.com or 561-314-2430 EXT 113 and we will arrange for a more convenient and cost-effective solution for the repair or replacement of your item.
We appreciate your feedback as it helps us improve our products and services. We are committed to making things right and hope to restore your confidence in our company.
Thank you for bringing this to our attention.
Best regards,
hairmax team
Amazing company
Amazing company. Still figuring out the product but customer service is excellent. Easy to reach, helpful, trustworthy. I’d recommend!
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hello Peggy,
Thank you so much for the kind words! We’re thrilled to hear that you're having a positive experience with our customer service team. We strive to provide not only effective hair growth solutions but also a top-notch customer experience. If you have any questions or need help with your Hairmax product, don’t hesitate to reach out. We're here to support you every step of the way!
hairmax
There’s hope for hair loss!
First of all, I really appreciate the customer service I have received. I love having a representative assigned to my account. He has been able to handle all of my needs, from quickly replacing a device, to answering my questions and helping with product orders (and even finding discounts!). Thank you, Josh!
I love the shampoo and conditioner and also use the Hair Booster. They smell great, my hair feels good — and nourished — and my hairstylist tells me she can see the new growth that is coming in.
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Taia,
Thank you for sharing your positive experience with the hairmax Products! We're delighted to hear that you've seen a remarkable difference in less than a year of using it regularly.
We're also pleased to know that you received exceptional service when you reached out for assistance. Providing outstanding customer service and ensuring our customers have a great experience is our top priority.
Your satisfaction and the results you've achieved mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
I bought the Hairmax hat and have seen a noticeable difference
I bought the Hairmax hat and have seen a remarkable difference in using it for less than one year! I called the company for assistance and was provided with exceptional service!! I love all the interactions I have had with this company! I also use my hat regularly every week as instructed and it works!
25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Karen,
Thank you for sharing your positive experience with the HairMax hat! We're delighted to hear that you've seen a remarkable difference in less than a year of using it regularly.
We're also pleased to know that you received exceptional service when you reached out for assistance. Providing outstanding customer service and ensuring our customers have a great experience is our top priority.
Your satisfaction and the results you've achieved mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
Hairmax Customer Service is second to none
Hairmax Customer Service is outstanding, I was so pleased with the service I received from the representative. They went above and beyond to help me find a solution, I highly recommend this business.
22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Maria,
Thank you for your kind words and for sharing your experience with hairmax Customer Service! We're thrilled to hear that you were so pleased with the service you received and that our representative went above and beyond to assist you.
Your recommendation means a lot to us, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax Customer Support Team
I received the LaserBand 82 last week
I received the LaserBand 82 last week. Hopefully I will see some improvement after using it for a time. Also their customer service was excellent. I called in and had a response to my question within one hour.
17. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Marcia,
Thank you for your feedback! We're thrilled to hear that you received the LaserBand 82 and that our customer service was excellent in responding to your question within an hour.
We hope you see positive results with your new device over time. If you have any further questions or need assistance as you continue your journey, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax Customer Service Department
EXCELLENT CUSTOMER SERVICEEmmily was very professional and…
Emmily was very professional and knowledgeable. She was very patient and even offered some additional tips for my use of my HairMax.
Wish there were more customer service representatives like her.
Ps. This is not her mom. Lol
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Maureen,
Thank you for your wonderful feedback! We're delighted to hear that Emmily provided you with excellent customer service. Her professionalism, knowledge, and patience are qualities we highly value, and we're glad she could offer you additional tips for using your HairMax.
We strive to provide the best customer service possible, and it's great to know that Emmily's assistance made a positive impression. We'll be sure to pass along your kind words to her.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
HairMax Customer Support Team
I’ve been using the hairmax laser comb.…
I had been using the hairmax Laser Comb in which I did have very good results with less shedding and hair growth. However, I stopped using it for a few months. I spoke with Emmily at hairmax with questions regarding me getting back on track and some new shedding due to taking a break. Emmily was very helpful and informative and answered my questions. I appreciate Hairmax and am thankful for the help I received today.
26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Carrie,
Thank you for sharing your experience with HairMax! We're delighted to hear that you had good results with the HairMax Laser Comb, experiencing less shedding and hair growth.
It's great to know that Emmily was able to assist you with your questions about getting back on track and addressing the new shedding after taking a break. Her helpful and informative approach is something we strive for with all our customer interactions.
We appreciate your continued trust in HairMax and are glad we could help you today. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
hairmax Customer Support Team
Great customer service with Hairmax
Great customer service with Hairmax! I contacted them because my order had not arrived as expected. They verified with UPS that the package had been lost and immediately re-shipped by device and provided an upgrade. I received the device the next day!
21. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hello Pamela,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with HairMax customer service.
We're sorry to hear about the initial issue with your order not arriving as expected, but we're glad that we could verify with UPS and promptly re-ship your device. Providing an upgrade and ensuring you received it the next day was our pleasure.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax customer service
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