Buying experience with HairMax has been smooth from start to finish. Carlos was incredibly helpful throughout the transaction and went the extra mile to get me the best possible price, especially co... Näytä lisää
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Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... Näytä lisää
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I have owned my Hairmax wand for probably 8 years now and am thrilled with the results. It is so easy to use. And the new hair growth is amazing. My hair dresser is also amazed and saw the differen... Näytä lisää
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Näytä lisää
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Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Yhteystiedot
1040 Holland Drive, 33487, Boca Raton, Yhdysvallat
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Erinomainen
405 arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Amazing personal service from this…
Amazing personal service from this company. Especially miss. Andrea :-) Thanks.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your review and for taking the time to share your experience with us!
We’re thrilled to hear that Andrea provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Customer Service Needs Improvement
Customer Service Needs Improvement - I ordered a Laserband 82 and a Density 3 pc Bio Active Therapy Starter Set. My shipment contained only the band. When I called customer service, after being on hold forever mind you, the woman basically stated that they shipment weight indicated that the box contained the Density 3 pc set. So what? As a first time customer you are calling me a liar? The Density 3 pc set weighs 5 ounces per their website, and even the AI review results state this company is known for inconsistent order fulfillment. Great way to treat a brand new customer. I'll make sure the dermatologist who recommended this company knows how Hairmax treats their clients. Maybe the company needs to account for all the little half-ounce free samples someone places in the boxes. Ridiculous! This company won't be in business long if it treats people this way.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Jennifer,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
Please know that it was never our intention to question your integrity. While we do use shipment weight as part of our internal verification process, we fully understand that errors can happen — and we are truly sorry that this impacted your first experience with us.
As soon as your concern was brought to our attention the same day of your call, we issued a replacement for the missing items completely free of charge, which has since been already process. We hope this resolution reflects our commitment to making things right and providing the level of service our customers deserve.
We appreciate your feedback and will be using it to improve our customer experience moving forward. Should you need any further assistance, please don’t hesitate to reach out directly — we’re here to help.
I'm a 37 year old male with mild/ early…
I'm a 37 year old male with mild/ early hair loss. I've used HairMax consistently for around 1 year. I haven't really found it effective - it doesn't seem to be slowing hair loss for me. Also, the battery doesn't beep when the 1 hour session is done - this stopped working after about 6 months. I'd expect better from such an expensive device. The medication that affects DHT (finasteride etc) probably works better; I just don't want to mess around with my hormones.
EDIT: Can you please share a UK phone number I can contact about the battery not beeping? I'm in the UK.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Michael,
Thank you for taking the time to share your experience with HairMax. We’re sorry to hear that you haven’t seen the results you were hoping for and that you've had an issue with the beeping function on your device.
Hair growth is a gradual process, and results can vary based on individual factors like genetics, stress, medications, individual health issues, the degree of hair loss, and consistency of use. While many users do see improvements with a 93% overall success rate, we understand that not every solution works the same for everyone.
Regarding the issue with the beeping indicator, that’s definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or explore a solution — please contact our Customer Care team at 1-800-973-4769 and/or UK ,+44 1625 533 588 - info@hairmax.co.uk
Thanks again for your feedback — it helps us improve and better serve our customers.
Best regards,
Human answers the phone in about 3-4…
Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Although, I'm new to using it, I see results - less hair fall out and transplants seem to be doing well. Independent reviews I read gave the Hairmax 272 cap excellent ratings. I'm happy
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Daar Du Wayne,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that the customer service team the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Warm regards!
Customer service.
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind.
I live in Canada and was told I'd get in 7-10 days.
Great customer service.
Thank you.
L.V.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Lisa,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that Yaritza provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Amazing Company with amazing company…
Amazing Company with amazing customer service!!!
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Customer,
Thank you so much for taking the time to share your experience with us!
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Warm regards.
Product is easy to use.great product
Product is easy to use.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear David,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Overcoming Challenging Hair Loss
I am a breast cancer survivor, and I have been struggling with hair loss since I started chemotherapy in December 2022. I tried many other hair loss products that didn't work well.
I have been a Hairmax customer since 8/2024. I have the LaserBand 82, and I use all the products (shampoo, conditioner, Acceler8 and scalp serum). My hair is growing very well, despite being on Exemestane. In an effort to boost my hairline further, I just moved from Nutrafol to Actonis. I'm excited to see what it will do.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Kathy,
Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience.
Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you.
We’re excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please don’t hesitate to reach out — we’re always here for you.
Wishing you continued health, healing, and hair success!
Just got started, easy and hopeful
I just started. Like the reviews, easy to use and hopeful for good results.
2. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hi Mary,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Laserband 82 und Pflegeprodukte
Habe das Laserband 82 und die komplette Pflegeprodukte bestellt. Bestellung und Versandt waren top. Die Pflegeprodukte riechen einmalig gut. Schade dass es nicht als Parfum gibt. Das Hairbooster ist etwas stark für eine sensible Kopfhaut.
Meine Kopfhaut hat sich mit der regelmäßigen Nutzung des Laserbands beruhigt. Neue Haare wachsen nach. Ein Hinweis hatte ich überlesen und zwar dass man anfangs vermehrt Haarausfall haben kann. So war es bei mir der Fall also nicht aufgeben es lohnt sich. Unterstütze aber das ganze seit einiger Zeit mit einem Dermaroller
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hi Maggie,
Thank you so much for sharing your detailed experience with the LaserBand 82 and our Hair Care products!
We're glad to hear your ordering and shipping process went smoothly, and we love that you enjoyed the unique scent of the care products—your comment about turning it into a perfume made us smile! 😊
You’re absolutely right—initial shedding can occur as part of the natural hair cycle when beginning treatment, and your message is an encouraging reminder not to give up too soon.
Thank you again for your thoughtful review and for choosing Hairmax. We’re here to support you on your hair growth journey every step of the way!
Carlos Escobar is a tremendous asset…
Carlos Escobar is a tremendous asset for Hairmax. I have a couple of areas on my beard that do not fully grow in. I called to check out what kind of options there might be. Carlos explained each product and patiently answered my thousand questions. Together we came to the conclusion that the Ultima 12 Lasercomb would likely be the best option for my application, although he clearly stated that it was not guaranteed or endorsed for that purpose. It would help when I have stressed-induced alopecia, which can be emabarrasing.
I am still checking out some other options, but if I do end up buying the Lasercomb, it will strictly be due Carlos Escobar's phenomenal customer service and knowledge.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hi Jay,
Thank you so much for your detailed and thoughtful review!
We're truly grateful for your kind words about Carlos. It's wonderful to hear how patiently and thoroughly he helped guide you through your options, especially with such care and transparency. Carlos is indeed a tremendous asset to our team, and your feedback confirms just how impactful great customer service can be.
We appreciate you taking the time to explore your options carefully, and should you choose to move forward with the LaserComb or any other product, we’ll be here to support you every step of the way.
Thank you again for considering Hairmax—and for recognizing the dedication Carlos brings to his role.
5 stars thank you Carlos
I spoke with Carlos at customer service and he was great! I initially called with some concerns on the product but his patience and understanding helped put all of my concerns to bed
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hi Kalani,
Thank you for sharing your experience!
We’re so glad to hear that Carlos was able to provide the patience and understanding you needed. It’s always our goal to ensure every customer feels heard and supported, and we're happy he helped put your concerns at ease.
We truly appreciate your feedback and your trust in Hairmax!
Above and beyond
I had the pleasure of speaking with Carlos today. His customer service skills was above and beyond. He's a very knowledgable person who knows his stuff and was able to answer all my questions. He has exceeded all my expectatuons as a customer service representative. Thank you again Carlos for your kindness and assistance with your productw. I know I made the right choice with my ordee.
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hi Monica,
Thank you so much for your thoughtful review!
We're thrilled to hear about your positive experience with Carlos. Providing knowledgeable, attentive service is exactly what we strive for, and we're so glad Carlos was able to exceed your expectations. We'll be sure to share your kind words with him—he’ll be honored to know he made such a meaningful impact.
Thank you again for choosing Hairmax. We truly appreciate your trust and are here for you every step of the way.
Actonis
My order was on back order. Yaritza kept me posted on my order reassuring me it would be available soon.
Yaritza Sanchez has that special touch as a customer service rep. Very caring voice and true to her words. Great experience with her. 5 out of 5
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Donna,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Yaritza provided you with the care, clarity, and follow-through you needed during your backorder. She truly embodies the level of service we strive to deliver at HairMax, and your feedback means a great deal to our team.
We'll be sure to pass along your wonderful comments to Yaritza—she’ll be delighted to know she made a positive impact.
Thank you again for choosing HairMax. We're grateful for your trust and support.
I love my Hairmax regrowth cap
I love my Hairmax regrowth cap. I have been using it for a year and have great results. My sister has one as well, a success for both of us. The company personnel
make it so easy to answer any question you might have. Thank you Hairmax. Connie Davis, Little Elm, Tx.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Connie,
Thank you so much for your wonderful message—we’re absolutely thrilled to hear that both you and your sister have seen such great results with the HairMax Regrowth Cap!
It’s incredibly rewarding to know our products are making a real difference, and your kind words about our team truly mean a lot. We’re always here to support you and make your HairMax journey as smooth and successful as possible.
Thank you again for being a valued member of the HairMax family.
I purchased the Hairmax 12 Classic…
I purchased the Hairmax 12 Classic Laser Comb based on the many positive reviews that I read online. It's very easy to use. I was so impressed with the outcome of others. I am hoping to start Hairmax's hair vitamins. For most, they seem to work quickly. However, everyone is different, but for sure if you are eating healthy and taking care of yourself, results are bound to happen. I plan on sending a before and after in about two months from now so stay tune.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Victoria,
Thank you for sharing your experience with the HairMax 12 Classic Laser Comb—we truly appreciate your trust in our product and are thrilled to hear you found it easy to use!
You’re absolutely right: individual results can vary, but combining the Laser Comb with a healthy lifestyle (and our HairMax Hair Vitamins, if you choose to try them!) can help optimize your hair wellness journey. We’re excited to see your progress and would love to feature your before-and-after photos with your permission!
For best results, we recommend:
✅ Consistency: Use the Laser Comb 3x weekly as directed.
✅ Patience: Hair growth cycles take time—many users see noticeable improvements after 3–6 months.
✅ Support: Our Customer Care team is here to answer any questions at 561.314.2430
We’re rooting for you and can’t wait to see your updates!
Best,
The hairmax Team
IF IN AUSTRALIA READ THIS BEFORE YOU…
IF IN AUSTRALIA READ THIS BEFORE YOU ORDER. My daughter ordered a hairmax cap and it was sent out by the hairmax using UPS. Email was sent when dispatched. After that never received the product. One month has passed. No delivery and no communication. I followed up Hairmax but they claim once they send out it is the customers responsibility to ensure it is delivered. This is in breach of Australian Consumer Laws where the supplier is responsible until the product is received. Appears that duty was payable but in order to pay that someone needs to contact and communicate that to the customer. This never occurred. Tried to lodge complaint with UPS but their portal would not accept because the parcel was out for delivery. In short one month later no product and $$ gone. Hairmax does not care about the customer. They will probably try to make some comment about this post that it’s not their fault but clearly they are not properly set up to do business and deliveries to Australia. I bought a Capillus hat and it arrived in 4 days and they collected the duty at the time of sale. That’s how you do business when you care about customers. Set up properly. AUSTRALIAN BUYERS BEWARE.
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Luke,
We sincerely apologize for the frustration and inconvenience you and your daughter have experienced with the delivery of your HairMax device. This is not the level of service we strive to provide, and we are committed to resolving this matter immediately.
Next Steps:
Immediate Investigation: Please share your daughter's first and last name with the purchase order detail.
Full Redelivery or Refund: Per Australian Consumer Law (ACL), we will either:
Ship a new HairMax device via a tracked method (duties prepaid), Please share VAT payment record.
Process a full refund—your choice. Please note shipping cost are not refundable. if the package was refused.
Process Review: We will audit our AU shipping to prevent future issues.
Action Required: Please reply with your order number or contact our team directly at info@hairmax.com 561-314-2430 so we can prioritize this.
Our Commitment:
HairMax stands by our customers, and we acknowledge our responsibility under ACL until delivery is complete.
We will update our international checkout process to clarify duty/tax expectations upfront. Please note that the information is on the website prior to international checkout.
Again, we deeply regret this experience and appreciate your patience as we make it right.
We look forward to all the information required to move this process forward.
Best,
hairmax Customer Service
I ordered the HairMax LaserBand 82
I ordered the HairMax LaserBand 82, but upon opening the package, I was shocked to find that the product was dirty and clearly appeared to have been used. To make matters worse, HairMax is refusing to refund my money. I expected a brand-new item and am extremely disappointed with both the product quality and the customer service.
Update after HairMax responded to my review:
I reached out to them again, and they informed me that I would have to pay for the return shipping myself. Moreover, they said they must first inspect the product to determine whether I’m telling the truth. If they are not 100% convinced, they will not refund my money — even though I already provided photo evidence clearly showing that the product was dirty and unhygienic when I opened it
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Mori,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the unacceptable condition of your HairMax LaserBand 82. This is not the experience we want for any of our customers, and we are committed to making this right immediately.
Next Steps:
Priority Replacement: We will ship a brand-new, sealed LaserBand 82 to you at no cost, with expedited delivery. ( We require the original device to be returned )
Full Refund: If you’d prefer, we can process a full refund instead—just let us know your preference. ( Refund lead time is 7 business days from collection )
Investigation: Our team is reviewing this issue rigorously to prevent any future occurrences. ( Please note that we require your original unit for evaluation )
To resolve this promptly, please follow the instructions provided by the hairmax customer service team.
Again, we deeply regret the frustration this has caused and appreciate your patience as we correct this. Your satisfaction is our top priority.
Best,
Josh Soto
Servizio clienti inesistente
Ho ordinato su Hairmax un apparecchio e i problemi sono iniziati quando ho contattato il servizio clienti. Sul sito dicono che gli ordini piazzati il fine settimana come ho fatto io, saranno spediti il Lunedì. Fatto sta che Lunedì non ricevo alcuna notifica di spedizione, Martedì niente, decido allora di contattarli per avere informazioni relativamente alla spedizione. Non ricevo nessuna risposta fino a mercoledì quando ricevo notifica della spedizione dal corriere, dal loro servizio clienti silenzio completo. Ho ricevuto il pacco e benché possa sorvolare sul ritardo della spedizione, non accetto che il servizio clienti non risponda in caso di richieste o domande di qualsiasi genere. L'apparecchio al momento sembra funzionare, ma cosa succederebbe in caso di problemi o difetti visto che non rispondono? Per gli acquisti online il servizio post vendita è tutto. Dò due stelle solo perché per ora funziona, e mi auguro che continui a farlo dato il costo elevato, ma ne meriterebbero meno di una. Sinceramente non acquisterei di nuovo da loro e mi rivolgerei altrove. State attenti perché l'assistenza è inesistente.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Paolo,
Thank you for sharing your feedback—we sincerely apologize for the delays in shipping communication and the lack of responsiveness from our customer service team. This falls short of the experience we aim to provide, and we truly appreciate your patience as we work to resolve these issues.
Next Steps to Make This Right:
Immediate Support: Our technical team will reach out to you directly within 24 hours to troubleshoot your device and ensure it’s working properly. ( info@hairmax.com ) 561-314-2430
Shipping Process Review: We’re investigating why your order notification was delayed and will improve our weekend order protocols. ( Please share your sales order information for review )
Service Accountability: Your feedback has been escalated to our customer service leadership to address gaps in responsiveness.
Your Satisfaction Matters:
If your device isn’t functioning as expected, we’ll replace it immediately or process a full refund—your choice. ( Warranty registration )
For future orders, we’d like to offer you a 15% discount as a gesture of goodwill for the inconvenience.
We understand your frustration and hope to restore your confidence in HairMax. Please reply with your order number or contact us directly at [phone/email] so we can assist you personally.
Non-existent customer service
I have the hairband and have seen no results. I tried to call them to initiate a return and the whole process is such a joke. I have been trying to contact them for 2 days and I keep getting a message that all lines are busy. Clearly it is a non-functioning phone line.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Dora,
Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced.
We’re truly sorry to hear that you haven’t seen the results you were expecting and that you've had difficulty reaching our Customer Care team. Please know this is not the experience we strive to provide, and your concerns are being taken seriously.
Our phone lines can occasionally become overwhelmed during peak hours, but we are fully operational and committed to assisting every customer. We’d love the opportunity to resolve this for you as quickly as possible.
To expedite support, please email us directly at info@hairmax.com with your order details, or provide your preferred contact number and a convenient time, and we will have a representative reach out to you directly.
We value your trust and appreciate the opportunity to make this right.
Warm regards,
HairMax Customer Experience Team
www.hairmax.com
☎️ 561-314-2430 opt #2
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