Buying experience with HairMax has been smooth from start to finish. Carlos was incredibly helpful throughout the transaction and went the extra mile to get me the best possible price, especially co... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... Näytä lisää
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I have owned my Hairmax wand for probably 8 years now and am thrilled with the results. It is so easy to use. And the new hair growth is amazing. My hair dresser is also amazed and saw the differen... Näytä lisää
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Yhteystiedot
1040 Holland Drive, 33487, Boca Raton, Yhdysvallat
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Erinomainen
405 arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had an issue with one of my…
I had an issue with one of my deliveries so I contacted Hairmax customer service. I must say that i was extremely impressed with the responsive service I received, probably the fastest, most responsive I have ever experienced. It was a pleasurable experience which reflects favorably on Hairmax
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Jay,
Thank you so much for your wonderful review! We’re thrilled to hear that our customer service team was able to assist you quickly and that you had such a positive experience. Your feedback truly means a lot to us and reflects our commitment to providing exceptional support. We appreciate you being a part of the Hairmax family!
My experience with Hairmax has been nothing short of outstanding!
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new device, to check if I have any questions or concerns, which I appreciate. I spoke directly with Carlos several times as well. His customer service is exceptional. He is so easy to speak with and so very very knowledgeable. He has worked with me a lot and is very dependable & reliable with his help. I feel lucky to have him within a phone call if I need any assistance. Thank you Carlos and thank you Hairmax for having such a caring team member.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for taking the time to share such a heartfelt review. We truly appreciate your loyalty since 2015, and we’re thrilled to hear that your experience with the new Lumina 272 has been so positive.
We’re especially delighted to know that Carlos has provided you with exceptional care and support. He is indeed a valued member of our team, and your kind words mean a great deal. We’ll be sure to pass along your appreciation—he will be so happy to hear it.
Thank you again for your trust in Hairmax. We’re always here for you, and we look forward to continuing to support you on your journey.
My customer service call with Andrea…
My customer service call with Andrea today was topnotch, just as my other two calls over recent years have been. She was knowledgeable, patient and understanding. Thank you!!
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Kelly,
Thank you so much for sharing your experience! We’re thrilled to hear that your call with Andrea was top-notch and that she has consistently provided knowledgeable, patient, and understanding support over the years. We truly appreciate your kind words and will make sure Andrea receives your thanks.
We’re always here to help whenever you need us!
Quick thanks for getting back so fast!
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for your feedback! We’re glad we were able to respond promptly and assist you.
Exceptional Service
After erroneously ordering an incompatible battery, Carlos waived policy and provided a refund for the just opened/unused incompatible battery. Thoroughly satisfied with this course of action. Thank you.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Geordie,
Thank you for sharing your experience! We’re glad to hear that Carlos was able to assist by reviewing your situation and making things right with the refund. Providing flexible, customer-focused support is important to us, and we’re happy to know you’re satisfied with the resolution.
We appreciate your feedback and are here anytime you need further assistance. Thank you!
I spoke with Carlos via chat
I spoke with Carlos via chat and he was great. He provided me with all the information I needed about international shipping costs and explained the different devices clearly. Great customer service and an incredibly knowledgeable agent.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Diego,
We’re so glad to hear that Carlos was able to provide clear information about international shipping and help you understand the different devices. Delivering knowledgeable, friendly support is something we strive for, and we’ll be sure to share your kind words with him.
We truly appreciate you taking the time to share your experience and are here anytime you need further assistance!
Ordered my Lumina September 9
Ordered my Lumina September 9, 2025. The device has been very convenient to use, and each time I have had questions the HairMax support team has been very helpful. I have especially enjoyed talking with Carlos regarding my questions. He always patiently listens to my questions and has been very supportive in my hair loss journey.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for sharing your experience! We’re thrilled to hear that your Lumina has been convenient to use and that our support team has been able to help whenever you’ve had questions. It’s wonderful to know that Carlos has made such a positive impact on your hair-care journey — we’ll be sure to pass along your kind words to him.
We truly appreciate you being part of the HairMax community, and we’re here for you anytime you need assistance! 💙
I just purchased my Hairmax
I just purchased my Hairmax. I spoke with Carlos at customer service. He was friendly, polite and knowledgeable. He explained the differences between the varies devices as well as the competition. We also discussed his personal experience with the Hairmax. At the end I felt very confident about my purchase. Thank You
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for sharing your wonderful feedback! We’re delighted to hear that Carlos was able to provide you with helpful information and make your Hairmax purchasing experience a positive one. Our team takes pride in offering knowledgeable and personalized support to help each customer find the right solution for their needs.
We truly appreciate your trust in Hairmax and wish you great success on your hair growth journey!
It really works! A fantastic product with amazing customer support
My wife's review: I was very skeptical when a friend recommended the Regrow MD laser hat, but I was desperate about the menopausal thinning that had left a noticeable hole at the front of my parting. I'm so glad I gave it a try.
The results are real. I started in April, using it for 30 minutes every other day. Within three months, I saw new baby hairs. Within four months, two different hairdressers spontaneously commented on all the new growth! By October, the thin patch was noticeably smaller, and I was finally regaining my confidence.
My advice: Be consistent. I even packed the hat in my hand luggage for trips. (A minor note: my scalp was sensitive in hot sun for the first two weeks).
The customer service is just as impressive. When my battery pack stopped working, I was worried about losing my progress. The Hairmax team was amazing. Annerie was super helpful (UK phone line support) and then Josh (US sales and service lead) arranged a video call to troubleshoot along with Jon from the UK. It seems likely I had caused the problem by using a different charger. (do not do this! only use the dedicated charger they supply.)
Even though it was most likely my fault, they sent out a replacement immediately, which arrived from the US in two days. They even upgraded me to a new, faster model. This is an expensive product, but the results and the incredible support make it worth it.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re truly delighted to hear about your wife’s positive experience with the Regrow MD Laser Cap and the amazing results she’s seen. It’s inspiring to know that her consistency and commitment have paid off and helped her regain confidence.
We’re equally thrilled that our customer support team, including Annerie and Josh, could assist so promptly and ensure everything was resolved smoothly. Your kind words mean a lot to all of us at Hairmax — we take great pride in standing behind our products and providing the best service possible.
Thank you again for trusting Hairmax and for sharing your story. We wish you continued success on your hair growth journey!
Buen producto. Atención al cliente excelente
Tengo la gorra HairMax PowerFlex Laser Cap 272. Aunque mi pelo está razonablemente bien y es más de uso preventivo, sí he notado mejoría de densidad y menor caída tras más de un año de uso. Es algo que tras haber estudiado opiniones de expertos en dermatología, consideré como una opción inocua, bastante cómoda con 7 min a días alternos y portable, a valorar pese a su coste (soy médico y pude valorar con cierto criterio). Además de la calidad del producto quiero reseñar la fabulosa atención al cliente de HairMax. Tuve una incidencia con el producto dentro del periodo de garantía y el servicio ha sido inmejorable, fluido, muy servicial, en mi caso en español y de la mano de Josh Soto con muy buena comunicación y trato cercano y resolutivo. He sentido haber invertido en la compañía adecuada, con un servicio postventa que sin duda me hará repetir compra en el futuro
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
¡Muchísimas gracias por compartir su experiencia con HairMax! Nos alegra saber que ha notado una mejora en la densidad y caída de su cabello, y que nuestro dispositivo PowerFlex Laser Cap 272 ha cumplido con sus expectativas.
Apreciamos especialmente sus amables palabras sobre nuestro servicio de atención al cliente. Nos esforzamos por ofrecer siempre una atención cercana, eficaz y personalizada, y nos alegra saber que Josh Soto pudo asistirle satisfactoriamente.
Su confianza en Hairmax nos motiva a seguir ofreciendo productos y servicios de la más alta calidad. ¡Gracias por elegirnos y por recomendarnos!
I’ve repeatedly missed the delivery of…
I’ve repeatedly missed the delivery of my order because a signature is required by Haimax. UPS provides a 4 hour delivery window but consistently delivers outside that timeframe. Unfortunately, I cannot remain at home for 12 hours a day waiting for the package.
Hairmax should offer the option to authorize UPS to deliver the item without a signature.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Robert,
Thank you for taking the time to share your feedback.
We completely understand how demanding and unpredictable daily schedules can be, and we’re sorry to hear about the inconvenience you've experienced with your delivery. HairMax requires a signature upon delivery to ensure your order arrives securely, especially given the value and importance of our devices.
That said, if you're unable to be home to provide a signature, there are a few options available to help make the process smoother:
Leave a signed note on your door authorizing UPS to release the package without a signature.
Redirect the delivery to a nearby UPS Access Point for pickup at your convenience.
Schedule a pickup directly at your local UPS facility.
As always, we’re here to assist you. If you'd like help managing your shipment or adjusting your delivery preferences, please don’t hesitate to contact our Customer Care Team directly at 561-314-2430. We're more than happy to support you.
Thank you again for your feedback and for being a valued HairMax customer.
Terrible product. Makes hair loss worse
Terrible product. Makes shedding and hair loss worse.
Makes shredding worse. Info from company: Expected Hair Growth Timeline:
Months 1–3: Possible temporary shedding as new growth cycles begin
( ha ha ha!!)
Months 4–6: Shedding stabilizes; early signs of regrowth may appear
… so it might make hair loss WORSE for 6 months 😱
Months 12–18: Peak results with noticeable improvements in density and thickness.
Hardly the case if you have long hair.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Miss Buck,
Thank you for sharing your experience—we’re truly sorry to hear that the results did not meet your expectations, and we completely understand how distressing hair loss can be.
We’d like to clarify that what you’re describing is actually a known and temporary phase that some users may experience when beginning low-level laser therapy (LLLT). This initial shedding is a sign that dormant follicles are being stimulated and transitioning into a healthier growth cycle. While it can understandably be alarming, it is typically short-lived and followed by improved hair retention and regrowth for most users.
That said, every individual responds differently, and your comfort and satisfaction are very important to us. We'd welcome the opportunity to speak with you directly to better understand your experience and explore how we can help.
Please feel free to reach out to our Customer Care team at info@hairmax.com or call us at 561-314-2430
We appreciate your feedback, and we’re here to support you every step of the way.
Excellent customer service
Excellent customer service! I recently purchased a charger and didn’t realize that it was the European version, I called customer service and talked to a Andrea and explained what I had ordered and that I needed the US version, she put me on a brief hold and the next thing I knew she was shipping me out the part I needed no questions asked.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Steve,
Thank you so much for sharing your experience with us. We're thrilled to hear that Andrea was able to assist you quickly and efficiently — she truly represents the level of service we aim to provide every day.
We're glad we could get the correct charger sent your way without delay. If you need anything further or have any questions, please don’t hesitate to reach out.
Thanks again for being a Hairmax customer — we truly appreciate your support!
Warm regards,
Hairmax Customer Service Team
Great customer service
I called Hairmax today and told them that I bought their product off of Amazon and would like to know if they could verify that my product was actually from Hairmax. I told the young lady Andrea who was helping me that I felt like an idiot, but this was a big purchase for me and I didn’t do a lot of that on Amazon. I told her I done a lot of research on Hairmax all the good reviews clinical trials and everything directed me to buy one of their products. The young lady on the phone Andrea was very kind and helpful and got my question answered very quickly. Totally ecstatic that I made a good decision when I bought it and it is legitimately from Hairmax. She told me that I could do my warranty while she was on the phone with me and I said yes absolutely thank you. She was very sweet very kind and professional. She gave me great confidence to know if I ever have to call Hairmax they will take care of me!!!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear April,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to our team.
We're thrilled to hear that Andrea was able to assist you and provide the clarity and reassurance you needed. At Hairmax, we take pride in delivering not only effective products but also a level of customer service that makes every customer feel valued and supported — especially when making a significant purchase like yours.
Rest assured, we’re always here if you need anything in the future, and we’re so happy to have you as part of the Hairmax family.
Wishing you all the best on your hair wellness journey!
hairmax International
Customer Service Department
Knowledgeable people
Since my doctor had given me information on Hairmax, I wanted to do some research on this product. I went to their website for some answers. I still had questions and entered into a chat. Andrea was very knowledgeable and responsive and I made the decision to purchase. Thank you!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Kathryn,
Thank you for sharing your experience — we’re so glad to hear that Andrea was able to provide the information and support you needed to feel confident in your decision.
At Hairmax, we strive to offer both clinically backed products and a knowledgeable team to guide you every step of the way. It’s wonderful to know that your doctor recommended us and that our team helped make your research process a smooth one.
Should you have any additional questions or need support during your journey, we’re always here to help. Welcome to the Hairmax community!
hairmax International
Customer Service Department
I recently spoke with a gentleman…
I recently spoke with a gentleman (unfortunately, I forgot his name), but I just wanted to say he was absolutely amazing. He answered all my questions thoroughly and was incredibly helpful — in fact, he’s the one who convinced me to purchase the LaserBand 82.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your wonderful review! We're delighted to hear that one of our team members provided such a great experience and helped guide you in your decision to purchase the LaserBand 82. Even if his name slipped your mind, we'll be sure to pass along your kind words to the team. We’re excited to be part of your hair growth journey and are always here if you need anything!
Love this company!
I spoke with a customer service rep named Andrea and she was incredibly helpful! She was able to resolve all my concerns and answer all my questions promptly and courteously. The product is working really well and the company really cares about your hair growth journey!
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Andrea was able to assist you so well—she truly is a valued member of our team. It's also wonderful to know that the product is working well for you. Supporting your hair growth journey is at the heart of what we do, and we're so glad you feel that care. If you ever need anything else, we're here for you!
Vastaus yritykseltä Hairmax
Thank you so much for your review and for taking the time to share your experience with Andrea.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
The customer service is great
The customer service is great. Human answering calls or if it goes to voicemail they get back to you very quickly.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your review and for taking the time to share your experience with the customer service department.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Outstanding customer service 😊 Carlos…
Outstanding customer service 😊 Carlos in particular was very helpful, knowledgeable and patiently answered all my questions regarding the questions I had about using hair max device and how to charge the device properly. I am very happy with my purchase. Looking forward purchasing more items from Hairmax as you can trust their service.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your kind words and for taking the time to share your experience with the customer service department.
We’re thrilled to hear that Carlos provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
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