Gurugo Arvostelua 59

Отлично! Решили мой вопрос, благодарю

Недавно я приобрела курс по макияжу. Он был со скидкой и стоил 4.99$. Но потом с меня списали еще 69$. Конечно я такого не ожидала и не планировала такие покупки. Я обратилась в службу поддержки. Мне очень быстро ответили, чему я была приятно удивлена. Менеджер София сказала, что я согласилась с условиями сервиса, прислала повторно ссылку, где было всё написано подностью на английском. Я была очень растроена...
Но хочу сказать огромное спасибо Софии, что она сразу же предложила мне выгодный бонус, чтобы у меня не осталось негативного осадка от компании. Была очень внимательной и вежливой. Именно ее отношение ко мне и ко всей этой ситуации в целом помогло мне не негативить. Очень благодарна Софии.
НО считаю, что компания если предоставляет услуги на русском языке, то и условия нужно писать не на английском. Чтобы человек понимал, на что он подписывается. Что автоматически прикрепляется карта и клиент уже на всё подписан. Что деньги будут сниматься автоматически. Я считаю это не очень хорошо. Это уже претенция к компании.
Но то, что есть и такая клиентоориентированность, что менеджер попыталась сделать всё, чтобы клиент всё таки остался довольным. Это конечно ценно.

I purchased a $9 course expecting a one-time payment.

Three days later, I was charged $69 for a subscription.

In my account, it showed no active subscription, and there was no option to cancel or manage it.

Customer support did not process a refund. Instead, they repeatedly offered access, extensions, and “bonuses” instead of returning the money.

The subscription was only canceled after I insisted, but the $69 charge was not refunded.

Be aware: this service uses unclear subscription terms and charges that are not properly reflected in the user account.

BEWARE! Deceptive subscription trap. After a $1 trial, they charged my card $89 without clear consent. Support refuses to refund unless you complete 14 days of lessons, which is an unfair and illegal practice. I’ve initiated a chargeback with my bank and reported them to the authorities for fraud."

This iz scam.
There are manj similar pages gurugo.
They offer you one cheap item. Once you buy it, they Ask you to continue to register. But every click to continue add some expensive item (which iz Hidden).

When you complain they perform you some sweetalk, offering life time supcription, but dont.want to return money. (They only offer to return the 1 USD item, not the other)

Спасибо Софии, она мне помогла со всем разобраться. Я допустила ошибку при оплате, она все исправила объяснила и была терпеливая! Спасибо

I had a very negative experience with GuruGo.

The service is built around misleading offers that appear to be a one-time purchase but actually turn into an auto-renewing subscription. The pricing and billing terms are not presented clearly enough at the moment of purchase.

I did not use the course at all, yet when I requested a refund, I was refused. Instead, I kept receiving alternative offers like “lifetime access” and certificates instead of a proper resolution.

Customer support is especially frustrating. It feels like you are communicating with automated or scripted responses rather than a real person. There is no meaningful help or willingness to actually resolve the issue, so contacting support seems pointless.

Overall, this experience feels deceptive and unfair.

I strongly recommend others to be very careful before making any purchase and to double-check all subscription terms.

Was completely unimpressed with the trial, cancelled my account completely. They are still trying to charge me $89 a month for services I don't use and I can’t log in because my account doesn’t exist anymore so I can’t officially cancel it. I had to block the transaction from my bank manually.

scammers. they are not refunding they are charging for the things which I did not opt for. I was charged 35$ for no reason and i am scared that i might loose another 89$. as mentioned in some other reviews.

This is a scam.
As other people have mentioned, these people entice you with a $1 offer, then once they have your credit card details they charge $34 a day later and $89 another day later - classic fraud, waiting to see if you notice!

Buried in the sales page it says that these additional charges will not be refunded.
You can ask for your $1 back within a couple of weeks, but by that point they've stolen more than $120 from you.
Their support just keeps saying 'non-refundable!' with the same cut-and-paste response every time you write to them.

This is despite their FAQ's saying
"If I don't like the course, can I get my money back?
Yes, you can. You do not run any risks. If the course doesn't meet your expectations within the first 14 days of purchase, we'll give you a full refund on your card, no questions asked. Just email our support."

Pretty sure this is against most countries Internet selling laws, but htis doesn't seem to bother these scammers, nor Facebook, to who they have been reported but continue to allow these thieves to trade!

Прекрасное отношение, чуткость и отзывчивость.

Спасибо большое Софии за ее работу сразу вышла на контакт и помогла разобраться во всем благодарю

"What made your experience great, and what is this company doing well?"

After I bought a course, I faced some issues, misunderstandings with payments. Naturally, I was frustrated and wrote to the company expressing my dissatisfaction. That’s when things took an unexpected turn.

What made my experience great was the way their manager, Sofia, handled the situation. She responded very tactfully and politely, never dismissing my concerns. Instead of just apologizing, she took real initiative. I was honestly shocked — in a very positive way. Her willingness to listen and find a fair solution turned a stressful moment into an amazing outcome.

What this company does well is clear: they know how to turn a problem into an opportunity to build trust. Their customer support, especially Sofia, shows genuine empathy and a problem-solving mindset. They don’t just fix issues — they go above and beyond to make things right. Thanks to their constructive approach and open dialogue, we reached a consensus that left me truly grateful.

Highly recommended for their outstanding service and client-first attitude.

Be aware that Gurugo has been trying to charge my card without my authorization for several weeks. This unethical business practice should serve as a serious warning to potential customers about this company's dishonesty.

Отличная поддержка. Сначала возникли разногласия, но менеджер София все решила. Спасибо

I’m another frustrated person. Cancelation policy is almost impossible. You need to log in for 14 days. But it’s impossible to log in at the second day. Can you imagine doing it for 14 days?

If there was a zero rating i’ll give it .
it was 1$ so i thought ill open the website and check , after that next thing i know i got charged $39 and then 3 days later i got charged $89.i don’t ever recalling trying to subscribe to all these , . i never did . there was no subscription.
contacted the customer team , they won’t refund the money . no matter what they wouldn’t refund it .
no where in plain sight it talks about subscription when you open it .
they just scan and rob you.
they have robbed me .
please stay away and don’t get lured into . they are doing business by robbing people .

Менеджер София качество и быстро выполнила свою работу. Спасибо ей большое за помощь терпения и профессионализм

Paguei $1 por um trial do app Face Yoga (GuruGo). Após o trial, fui cobrado automaticamente $72,83, sem aviso claro. Solicitei cancelamento imediato e não utilizei o serviço, mas a empresa se recusou a devolver o dinheiro. Cobrança aparece no extrato como Saveabank / GuruGo.
Recomendo atenção antes de assinar, pois o cancelamento e reembolso são difíceis de conseguir.*