The booking process was easy. The cost of the cruise and stay in Tokyo was very reasonable. All transport was arranged between transfers. The ship Celebrity Millennium was 1st Class. Service. Food, En... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sam has been amazing requested an upgrade to a balcony in Alaska cruise he really went above and beyond to secure this for us. Go in two days very happy customer would highly recommend booking with Cr... Näytä lisää
Yritys on vastannut
My friend and I decided not to risk stopping at Dohar en route to Australia and really appreciate the effort Paul put in to find us the overnight flight connections that allow us to have a couple of d... Näytä lisää
Yritys on vastannut
Had some queries on the cruise part of the trip, these were looked into by Ashley, who rang me back with the information. She also forwarded my travel documents to me which I downloaded. she was very... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Cruise2.com
Yrityksen kirjoittama
Cruise2.com – Tailor-Made Cruise Holidays & Cruise Deals Since 2014
Cruise2.com is a specialist UK cruise travel agency creating tailor-made cruise holidays, cruise packages, and exclusive cruise deals for travellers looking for unforgettable experiences at sea. Since 2014, our experienced cruise consultants have helped thousands of customers book the perfect cruise holiday to destinations all around the world.
We work with some of the world’s most popular cruise lines including Norwegian Cruise Line, Princess Cruises, Celebrity Cruises, Cunard, Royal Caribbean, MSC Cruises, and Holland America Line to offer a wide choice of cruise ships, itineraries, and competitive cruise fares.
Whether you're planning a Mediterranean cruise, Caribbean cruise, Norwegian Fjords cruise, or an unforgettable world cruise, our team will help you find the perfect itinerary tailored to your travel preferences.
Popular Cruise Holidays We Offer
🚢 Cruises from Southampton – convenient departures from the UK
🌍 No-fly cruises for hassle-free travel from UK ports
🌞 Mediterranean cruises exploring Europe’s most famous destinations
🌴 Caribbean cruises visiting tropical islands and beautiful beaches
❄ Norwegian Fjords cruises with breathtaking scenery
🌎 World cruises and extended voyages across multiple continents
💰 Exclusive cruise deals and limited-time cruise offers
⏱ Last-minute cruises and short cruise breaks
Our cruise specialists also arrange family cruises, couples cruises, solo traveller cruises, and group cruise holidays to destinations across Europe, the Caribbean, North America, Asia, and beyond.
Why Book Your Cruise With Cruise2.com?
✔ Established cruise specialists since 2014
✔ Access to competitive cruise deals and special offers
✔ Expert advice on cruise ships, cabins, and itineraries
✔ Personalised service for first-time cruisers and experienced travellers
✔ Specialists in cruises from Southampton and no-fly cruises
As a proud member of The Midcounties Co-operative Travel Consortium, all bookings made with Cruise2.com are fully financially protected, giving you peace of mind when planning your cruise holiday.
Our experienced team is dedicated to providing excellent customer service, helping travellers choose the right cruise line, ship, and destination at the best possible value.
Customer Reviews
Thousands of travellers have trusted Cruise2.com to plan their cruise holidays. Read our customer reviews to discover why travellers recommend our friendly service and expert cruise advice.
⭐ Share your experience on Trustpilot and help other travellers discover Cruise2.com.
📞 Speak to our cruise specialists: 0203 884 2555
📧 Email: sales@cruise2.com
Best Cruise Deals at best Prices and Great Service
Yrityksen kirjoittama
- We are committed to our customers
Expertise you can trust. Our senior UK sales and support specialists provide a bespoke, 5-star service experience, combining deep industry knowledge with a proactive approach to customer care."
Expertise you can trust
The "Trust-First" Approach
Expertly Guided. UK-Based. 5-Star Service.
We combine years of UK sales expertise with a commitment to 5-star customer support. Our local team doesn't just provide answers; we provide solutions, ensuring every customer feels heard, valued, and supported at every step.
The Professional Approach
Premium UK Support & Sales Expertise
Driven by a veteran UK-based team, we pride ourselves on delivering a 6-star service experience. From initial inquiry to after-sales care, our deep industry knowledge and local presence ensure a seamless, high-quality journey for every client.
The Short & Sharp (Best for Mobile)
UK-Based Excellence
Experience the difference of a 6-star service. Our seasoned UK sales and support specialists offer localised expertise and dedicated care, setting the gold standard for customer satisfaction.
Yhteystiedot
Suite 248 Rye House, 161 High Street Ruislip , HA4 8JY, Middlesex , Yhdistynyt kuningaskunta
- 0203 884 2555
- wecare@cruise2.com
- cruise2.com
The Cruise2 Concierge Collection
4,8
Erinomainen
2 t. arvostelua
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful with all aspects of our booking
We moved our booking from another agent as Cruise 2 offered better pricing. They were very helpful finding flights before and after the cruise especially as one airline cancelled the flight booked. The Hotels selected by them were well located. We have now booked another cruise and will be using them as our agent
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Valued Guest,
Greetings from Cruise2!
Thank you for sharing your wonderful feedback. We’re delighted to hear that our team was able to support you with every aspect of your booking, from securing better pricing to arranging suitable flights—even when an airline cancellation occurred. It's also great to know that the hotels selected were conveniently located and met your expectations.
We truly appreciate your continued trust and are thrilled that you've already booked your next cruise with us. We look forward to assisting you again soon.
Warm Regards,
Team Cruise2
Jordan was very helpful
Jordan was very helpful, polite and efficient. We are looking forward to our cruise with stay next year. Thanks again for your patience with this unpicky customer 😜
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Wendy,
Thank you for your glowing 5-star review! We are delighted to hear that our impeccable assistance and gracious patience enhanced your booking experience. We truly look forward to welcoming you on your extraordinary cruise-and-stay adventure next year. 🌟
Warm Regards,
Team Cruise2
Customer Care
The customer care and service I have received from Kevin in the back office has been exceptional. He sorted out my concerns quickly and efficiently.
Well done to Kevin 😊
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Colette,
Thank you for your wonderful feedback! We’re delighted to hear that our Customer Service Team provided exceptional care and resolved your concerns swiftly and efficiently. Your kind words are truly appreciated. 😊
Warm Regards,
Team Cruise2
Terrible Customer service
We booked a holiday to Japan with Cruise2 and they seemed very helpful. Unfortunately, that was the end of them helping us. We had 6 itinerary changes which impacted on our holiday, they were not interested and just referred us to NCL. We understand that itinerary changes happen but this was too many. However we accepted the changes and paid in full as requested. We asked for a reference number to book our seats on the plane. We then had difficulty booking our seat from Seoul to Istanbul. All our documentation showed the flights were with Turkish airlines. We contacted Cruise 2, their advice was to contact Turkish airlines. We contacted Turkish airlines and their advice was to contact Cruise2!! It was so frustrating. We eventually found out ourselves that the flight for that leg of the journey was with Asiana airlines. After many phonecalls and emails, we were informed that we could only book seats 48 hours before departure. It was a nightmare. The flight had no vegetarian option, so I was offered 3 plain bread rolls. I requested a cheese plate and eventually they managed to get me a small plate of cheese. The entertainment was of poor quality. There was very poor sound and the screen was barely visible. All this for a 12 hour flight was not acceptable. On return, we have contacted Cruise2. They have just passed our complaints on to Turkish airlines, who in turn have passed it on to Asiana. We got an apology. That is simply not good enough. Back to Cruise2 and they say they have done what they can. I have emailed them with no response and had to keep chasing with phonecalls. They have been awful. The irony is their email address is Cruise2 cares. Well I can tell you that they don't. If you want a trouble free holiday, my advice is do not use this company. They take your money but after that, you are very much in your own. Never again!!!
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Ms. Toole,
Greetings from Cruise2!
Thank you for for taking the time to share your experience with us. We truly appreciate your detailed feedback, and we are genuinely sorry to hear about the challenges you encountered. At Cruise2, we take customer feedback very seriously, as it plays an essential role in continually enhancing the experience we deliver to every guest.
Allow us to clarify each point with complete transparency:
✈️ Regarding Your Flights:
While all flights included in your holiday package were correctly arranged and confirmed, pre-seat selection was not part of the agreement. Seat allocation is solely governed by the airline’s policies, which are unfortunately beyond our control.
Additionally, although your flights were booked under Turkish Airlines (airline code TK), certain segments may be operated by partner carriers under a codeshare agreement—a common industry practice determined entirely by the airline. This explains why the Seoul–Istanbul sector was operated by Asiana Airlines.
Regarding the inflight experience, we raised your concerns with the airline, and you have received their official response. We understand the outcome may not have met your expectations. You may also wish to consult your travel insurance provider for any potential claim related to service shortcomings experienced during the flight.
🚢 Regarding Cruise Itinerary Changes:
As highlighted in Norwegian Cruise Line’s Terms & Conditions, the cruise line reserves the right to revise or cancel port itineraries due to operational, safety, weather-related, or other factors beyond their control:
NCL Terms & Conditions: https://www.ncl.com/in/en/about/terms-and-conditions#s5m5.
The cruise line has confirmed that no compensation is applicable, as the changes fall within their policy guidelines.
We genuinely regret that your holiday experience was affected and that certain elements did not meet your expectations. While many operational decisions rest with the airline and cruiseline, we consistently endeavoured to assist you within the scope permitted by both suppliers. Cruise2 acts solely as an intermediary between the supplier and the customer, the ultimate fulfilment of services is dependent on the respective service providers.
Your feedback is invaluable, and we remain fully committed to supporting you further should you have any additional questions or concerns.
Warm Regards,
Team Cruise2
Its the 2nd time I have booked with…
Its the 2nd time I have booked with Cruise2 . Excellent service from Jordan
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Cindy,
Thank you for choosing Cruise2 once again! We’re delighted to know that our service continues to meet your expectations and provide a smooth, satisfying experience. We truly appreciate your ongoing trust and loyalty.
Warm Regards,
Team Cruise2
Pick ups from airport took us to the…
Pick ups from airport took us to the wrong hotel cost us 350euros to get to the correct hotel the company are refusing to reimburse us the full amount the second pick up didn't arrive again more taxi fares again no refund they seem to think we will give up they ruined our holiday as we wanted to see Pompeii but again no pick up
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Linda,
Warm Greetings from Cruise!
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced during your trip.
We would like to clarify that the tour and all transfers were arranged through our ATOL-approved supplier partners. In line with supplier protocols and the evidence provided, we are able to reimburse only the portion validated through their investigation report.
Please note that our dedicated team has already reached out to you via your registered email ID with a detailed update on the supplier’s findings and any refund authorised as part of their assessment.
We sincerely regret that your experience fell short of expectations and truly appreciate your understanding.
Regards,
Team Cruise2
Excellent Service Again
Dear Sir/ Madam
I have just returned from our cruise around Japan with NCL which was booked through your travel company.
I just wanted to thank all the staff who worked on our booking and made the holiday a great success. Everything ran smoothly, the hotel selections in both Seoul and Tokyo were in good locations. The private transfers were good, with a high standard of vehicle and driver. We did have a slight problem trying to confirm our last transfer from Tokyo out to Narita Airport, as the WhatsApp number we were given never gave us a response. But the night before the transfer, the company BB Japan did confirm the pick-up time on a different number.
We enjoyed the cruise and the itinerary, so please thank all the staff involved in our booking process and answering any queries we had.
Kind regards
Stephen Moore
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Mr. Moore,
Thank you for your exceptionally gracious note and for once again placing your confidence in Cruise2. It brings us immense pleasure to know that your journey through Japan unfolded with such elegance—from the prime hotel locations in Seoul and Tokyo to the refined comfort of your private transfers and the enriching NCL itinerary. We sincerely appreciate your understanding regarding the final transfer confirmation, and we are delighted that all arrangements ultimately aligned seamlessly.
Your heartfelt appreciation will be conveyed to every member of our team who contributed to crafting this experience. We look forward to the privilege of curating your next extraordinary voyage.
Warm Regards,
Team Cruise2
If the holiday we've booked next…
If the holiday we've booked for next year is as efficient as our booking agent Jordan, then we will be very happy. He was patient, polite and installed confidence in our booking as he knew what he was talking about, finding the best for our trip. Fingers crossed the holiday itself will be as fabulous.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Christine,
Thank you for your exquisite feedback. We are delighted to know your booking experience was shaped by such impeccable guidance, poised professionalism, and a reassuring sense of expertise. May your forthcoming holiday prove every bit as splendid and effortless as the service that set it in motion.
Warm Regards,
Team Cruise2
Cruise2 Adventure to Bali Singapore Penang & Phuket
Our holiday to Bali, Singapore and 4night cruise to Penang and Phuket, couldn’t have been better. We thoroughly enjoyed the countries visited and the adventure. The pick ups and transfers were excellent. Everything was perfectly organised by Cruise2. This is our third holiday with Cruise2 and I cannot fault the service/company for value for money and fantastic planning. We definitely will use Cruise2 again in the future.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Mrs. Atkinson,
Thank you ever so much for your superb 5⭐ review! We are absolutely thrilled to hear that your Bali, Singapore, Penang, and Phuket adventure unfolded so beautifully. It’s truly heartening to know that our team’s planning and organisation helped make your third Cruise2 experience seamless and memorable — we can’t wait to craft your next splendid journey! ✨🌏⚓
Warm Regards,
Team Cruise2
First class service from Jordan from…
First class service from Jordan from start to finish.After three days we finally booked our dream holiday with Jordan. Very helpful and knowledgeable and patient.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear William,
Thank you kindly for your gracious review. We are delighted our team provided a seamless, patient, and expertly guided experience in crafting your dream holiday. It’s our pleasure to have earned your trust and we look forward to assisting with future adventures.
Warm Regards,
Team Cruise2
Successfully booked my cruise vacation…
Successfully booked my cruise vacation through through Jordan at Cruise2. Jordan was very helpful, very knowledgeable and pleasant. He explained the cruise ship layout the cabins available and the options. He also went through the flight options and helped us pick the most suitable. Confirmation email arrived the next morning. Job Well done.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear John,
Thank you for your wonderful feedback! We’re delighted to know our team provided such a smooth and informative booking experience, ensuring every detail of your cruise and flights was perfectly arranged. It’s a pleasure to have been part of planning your voyage—job well done, indeed!
Warm Regards,
Team Cruise2
Cruise2 the good and the poor
Cruise2 have been my go to travel agent because they offer some great itineraries and the staff are freindly and helpful. But on the last two Norwegian Cruises (NCL) that I booked through Cruise2 we experienced some significant problems. I think these were largely the fault of NCL. Following our last holiday, Cruise2 were able to negociate an NCL future cruise credit of $300 per person for the inconvenience that we suffered.
I have recently booked another cruise with Princess Cruises through Cruise2 and they took a sizeable deposit but I did not receive any confirmation of the cruise and the itinerary. After 5 days I emailed asking for the confirmation and have been told that I will receive it in 48 hours. Normally you woukd recieve confirmation within 48 hours of booking, even the same day. So waiting 7 days is poor.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Gerry,
Thank you for your continued trust in Cruise2 and for taking the time to share your valuable feedback. Please accept our sincere apologies for the delay — we’re pleased to confirm that your paperwork has now been sent, and stern feedback has been shared with the relevant team to ensure a smoother and superior service experience moving forward. ✨🛳️
Warm Regards,
Team Cruise2
Jordan the cruise2 agent was very…
Jordan the cruise2 agent was very helpfull and answered al my questions ,made sure we were aware of all our options and tailored the trip to our requirement.Very good booking experience
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Keith,
Thank you for your exquisite feedback! We’re delighted to hear that our team provided such attentive guidance and crafted a journey perfectly suited to your preferences. It’s truly wonderful to know your booking experience with Cruise2 was seamless and fulfilling — we can’t wait to assist you again on your next elegant voyage!
Warm Regards,
Team Cruise2
had a fantastic holiday and cruise…fantastic
had a fantastic holiday and cruise booked with cruise2.com. Betul was excellent with help communication and answering all my questions.
would highly recommend.
looking to book another for jan feb
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Julia,
Thank you sincerely for your glowing review! We’re overjoyed to hear you had such a fantastic holiday and cruise experience. It’s wonderful to know our team’s attentive communication made a difference — we eagerly look forward to crafting another splendid voyage for you in Jan–Feb!
Warm Regards,
Team Cruise2
I have dealt with Jordan who had…
I have dealt with Jordan who had excellent listening skills and knowledge. He researched what I needed to know and promptly explained various options. So far so good we are now looking forward to the holiday.
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Mrs. P Anderson,
Thank you ever so much for your gracious words. We’re delighted to know our team’s attentiveness and expertise made your booking experience both effortless and enlightening. It’s wonderful to hear everything is now perfectly in place, and we wish you a truly splendid holiday ahead!
Warm Regards,
Team Cruise2
Booked cruise package as advertised on…
Booked cruise package as advertised on travel Zoo.
Betul did a very good job in arranging the booking including sorting out flights from Manchester rather than Gatwick which is more convenient for us. Good value holiday package.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Catherine,
Thank you for your lovely review! We’re delighted to hear that our team could arrange your cruise package with flights from Manchester to best suit your plans. It’s wonderful to know you found the holiday great value — we truly appreciate your kind words and trust in Cruise2. ✨🚢
Warm Regards,
Team Cruise2
Betul was more than helpful in arranging our cruise
Betul was more than helpful and explained everything so clearly and concisely. Betul clarified exactly what would happen and explained to us the options that were available on this cruise, she followed up immediately with email confirmation and advised what would happen next.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear James,
Thank you most graciously for your splendid review. We are delighted to know that our team delivered such articulate guidance and thoughtful support while arranging your cruise. It brings us immense joy to know your experience was marked by clarity, professionalism, and care — hallmarks we always strive to uphold. ✨⚓
Warm Regards,
Team Cruise2
Holiday
Having booked my holiday I found I need a few questions answered and advise,Zac was very helpful and gave me a couple of pointers the company itself is very professional which I found very reassuring.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Anthony,
Thank you for your kind review! We’re delighted our team could provide helpful guidance and reassurance, ensuring your booking experience was seamless and professional throughout ✨🛳️. We look forward to crafting many more memorable journeys for you 🌍.
Warm Regards,
Team Cruise2
Initial contact very easy
Initial contact very easy. Having inquired about what we wanted from our honeymoon once in a lifetime trip alternative options were provided. Set out in easy to understand wording and fully costed.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Paul,
Thank you so much for your lovely review! We’re delighted to hear that your initial experience with our team was smooth and effortless. It’s wonderful to know that we could help shape your once-in-a-lifetime honeymoon with clear options and transparent details — here’s to an unforgettable journey ahead! ✨💫
Warm Regards,
Team Cruise2
Having received my cruise documents…
Having received my cruise documents from Cruise2, I wanted to tweak one or two things, so sent an email to ask for these minor changes. Kate was so obliging and quickly altered things for me within minutes. She has been an excellent support mechanism for me as a customer and is always at hand if I want any other information. A first class member of the team and a first class company.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cruise2.com
Dear Alan,
Thank you ever so much for your gracious 5⭐ review! We are truly delighted to know that our customer service team provided such prompt and accommodating assistance in refining your travel details. Your kind praise for our service is sincerely appreciated — it is our absolute pleasure to ensure your Cruise2 experience remains nothing short of exceptional. ✨⚓
Warm Regards,
Team Cruise2
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