Chocolate was delivered promptly. Package was well packed within a sturdy and well sealed box. Chocolate was of excellent quality and the flavour was just superb.
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Katso, mitä arvostelun kirjoittajat sanovat
This company provides high quality and interesting chocolate varieties for special occasions plus discounts and offers on different brands. An immediate refund was given once when the wrong product wa... Näytä lisää
We had a lovely superior milk chocolate egg, lovely flavour. I liked that the egg was partitioned off in two halves, so nice and equal when shared. packaging was good and my partner is recycling i... Näytä lisää
Fantastic quality of product, good easy ordering, arrives when they say, have had no issues at all . Wish all companies were like them.
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.
Free Gift Message
Include a Free Chocolate Gift Message with Every Order
Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.
Yhteystiedot
The Old School, Byrons Street, Macclesfield, Yhdistynyt kuningaskunta
- 01625 508224
- enquiries@chocolatetradingco.com
- chocolatetradingco.com
4,8
Erinomainen
19 t. arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service and the most…
Excellent service and the most delicious chocolate and impressive presentation. Hard to see how it could be better!
6. tammikuuta 2026
Excellent delivery
I can’t express an opinion on the chocolates as they were a present for my daughter but the delivery was excellent. I ordered them on a Tuesday and they were delivered the next day.
6. tammikuuta 2026
Out & Out Dark Chocolate Lover!
I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas.
The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just take bites!
And the Dark Ganaches were presented in order of cocoa percentage: 72% - 85% - 99%
I'd never encountered 99% cocoa anywhere, but an intense, dark chocolate aroma escaped as the box was opened and the rich taste of all three was unbelieveable! I shall definitely look for them again for next Christmas.
25. joulukuuta 2025
Recent order of Zotter Advent…
Recent order of Zotter Advent Calendars.
Excellent website featuring many unusual and 'difficult to find elsewhere' brands of chocolate. Prompt, reliable service with items securely packaged. Highly recommended.
1. tammikuuta 2026
Such a short use by date.
Such a short use by date.....not impressed....probably think twice about using again.
30. joulukuuta 2025
Vastaus yritykseltä Chocolate Trading Company
Dear Lynne,
Thank you for your valued feedback. Our Customer Services team have contacted you directly to look into this matter for you.
Kind regards
Customer Services
Chocolate Trading Co.
Exceptional chocolate
The chocolate bars are delicious and arrived in excellent time and condition. The entire process was easy and efficient and there are no problems to report.
29. joulukuuta 2025
Disappointing customer service and zero ownership of delivery issues
It seems Chocolate Trading Co expect their customers to sit at home for days on end waiting for parcels, and if their chosen courier fails to deliver, that’s simply “not their problem”. I understand that things can go wrong with third-party delivery partners, but product quality and reliable delivery are part of the selling process. If a company can’t hold its partners accountable, it can’t properly manage customer expectations either.
What disappointed me most was the attitude from customer service. While they replied, the tone felt defensive and vaguely annoyed that I’d even dared to complain about repeated delivery problems. There was no real apology, no gesture of goodwill, no attempt to make the situation easier – just long, empty messages pointing me back to the courier’s tracking page. It was very clear they weren’t worried about losing me as a customer.
I’ve taken my business elsewhere to a company with more polite, solution-oriented customer service. Special mention to Jonathan, who certainly knows how to write lengthy but ultimately meaningless responses.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chocolate Trading Company
Dear Customer,
We regret that despite our prompt and correctly labelled dispatch of your order, Royal Mail failed to delivery it on their first 'tracking stated' delivery attempt.
As Jonathan pointed out, their tracking did state another delivery would be attempted the following day. He also reported your lengthy delivery concerns to our Royal Mail account manager, given your recent similar experiences with Royal Mail's delivery system.
We're very sorry that Royal Mail's tracking led to you having to wait for your delivery. Jonathan did point out that Royal Mail offered other options to their customers, by following the link on their tracking page.
The Standard delivery option you selected at checkout was not a guaranteed delivery service and merely states 2-4 working days for orders to arrive.
Jonathan was prompt in his responses, considered in the advice he gave and your reference to his lengthy response we find a little bewildering after you complained his initial response was "not an adequate response" and did not address all the points in your complaint.
We regret that as a customer of Royal Mail for many years, and despite the many thousands of parcels they deliver on our behalf, it still doesn't allow us to interfere with their own operational procedures.
Royal Mail have said they will raise your delivery concerns with the depot involved and this is as much as we can hope to press for.
Chocolate Trading Co.
Extremely fast turn round of order
5. joulukuuta 2025
Very good quality products
Very good quality products. It was supposed to be next day delivery on a Friday. The delivery company then said that they would deliver on Monday but in the end, it was delivered on Saturday. It would be good to have better notice
5. joulukuuta 2025
Unsweetened and gluten free
Despite the chocolate being high quality it has not been sweetened at all. I find this quite difficult to eat therefore have been looking for recipes in how to use it.
As it is gluten free it would be fabulous if this could be used.
16. kesäkuuta 2025
Vastaus yritykseltä Chocolate Trading Company
Dear J Liz,
Thank you for your valued feedback from your order of June this year.
The couverture (cooking chocolate) drops you ordered were 100% cocoa content, and therefore would not have contained any sugar or other ingredients.
Try melting & stirring into sauces or Chili's for example, to add a richness to the flavor, or grated/chopped and sprinkled over sweet deserts or ice-cream for a contrast in flavors.
Kind regards
Customer Services
Chocolate Trading Co.
Wifes birthday surprise
Very nice presentation. I'm sure she'll enjoy the chocolates. Birthday tomorrow Monday
4. joulukuuta 2025
New Customer
I ordered
You delivered
Brilliant Product
Very Happy ‘friend’ Recipient
Thank You
4. joulukuuta 2025
Always a great quality product
Very prompt delivery and a very good quality product.I have used this company before and never been disappointed with their products or customer care. Now to get on with the chocolate making.
Many thanks to the Chocolate Trading Company.
6. joulukuuta 2025
The chocolate is fabulous.
The chocolate is fabulous, even the one I thought might be strange but I had to try it (olive and lemon) was so amazing, I will buy them all again. They came quickly and were packed nicely.
2. joulukuuta 2025
Perfect and prompt
Great, fast delivery, eco ‘wotsits’ for packaging, exactly as advertised. Thank you.
1. joulukuuta 2025
Don't buy from these scammers
Don't buy from these scammers. The customer service representative (Jonathan) replied to my delivery enquiry saying there was a Saturday delivery option, I placed the order and sent an email to confirm the Saturday delivery and then he replied saying that Saturday delivery was more expensive and that he couldn't update the order. Disgusting customer service. I want to cancel and receive a refund. There is no cancel option on the site. I sent an email canceling. No reply. Paid with PayPal. Opened a dispute. ... WARNING: Foul service from these dimwits. Their foul service deserves to be met with foul language. Made me waste hours for nothing without apologizing for their stupidity and my time is money. Buy from Amelie Chocolat, excellent service. Or from Maison Samadi, also excellent service (and top class). Or from Audrey's, also excellent service. Chocolate Trading Company = disrespectful, disreputable, and exasperating . But if you prefer to buy from these low class illiterates, be my guest. Just go ahead and feed mediocrity.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chocolate Trading Company
Warning! This customer uses them most foul & abusive language towards staff, that have been nothing but helpful & responded to all of his enquiry's promptly and efficiently.
After answering a number of questions prior to ordering, the customer placed the order but failed to select the Saturday delivery option he'd also enquired about earlier
When asked to update the order, we responded that we were unable to, as there would be an additional postage cost for the Saturday service.
He then replied with a short, one line, no salutation reply, stating "I want to cancel my order and a full refund immediately".
We replied that his order had been cancelled & refunded in full within 20 minutes. No need to open a dispute!
His abusive reply: "You're an idiot. At least learn to say "I'm sorry" you f****** fag.". (we have masked his reply in the interests of decency).
We have a zero tolerance policy regarding abusive behavior / language directed towards our staff. The customer's behavior has been logged accordingly.
Chocolate Trading Co.
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