Avis Car Hire Ireland Arvostelua 419

Friendly staff minimal waiting time ease of collection of car to be on my journey

I have rented with Avis at Dublin Airport several times this year, each time for extended periods, and overall my experiences have been very positive. In fact, based on previous rentals, I have recommended Avis Dublin Airport to several friends.

On my most recent rental, I encountered two issues: an incorrect charge for additional insurance appearing on my final invoice, and a tyre pressure warning shortly after leaving the airport, which suggested the vehicle checks had been missed. While this was disappointing, I was extremely impressed by how the situation was handled once I raised it.

The customer service team responded quickly, acknowledged the error, and processed a full refund without hesitation. They also took my feedback seriously and escalated the vehicle preparation issue appropriately. The speed, professionalism, and transparency of the response reaffirmed why I continue to choose Avis.

Issues can happen, but how a company resolves them matters most. Based on the excellent follow-up and customer care, I will continue to use and recommend Avis Dublin Airport in the future.

All very efficient, no issues when returning car

Used many times great team & service led by Martin. Will continue to use in the future.

Friendly, helpful staff at Belfast City airport. Swift service - no problems experienced. Car was clean and in great condition.

Very simple to book, collection desk staff very friendly, the cost for the hire was ideal, very clean car and the collection point and drop off just outside the terminal building, what more could you ask for.

HIRED acar at Derry airport , great service everything went well from booking to collection and drop off very friendly staff , no regreats will use again

Very happy with the whole process. Good customer service. Car was clean. Information was clear.

Am always happy with Avis - smooth, efficeint, reliable and at Ireland West they're always friendly and helpful - Avis for me every time. Simple.

Speedy and friendly vehicle collection, clean, smart cars, Avis is my preferred choice, highly recommended!

As ever, the efficiency, professionalism, speed and customer care was excellent. It is always a pleasure to hire a car in Knock. See you again soon! 😎

This was the poorest car rental service I have ever had. The car I hired from Avis at Belfast International Airport had a terrible smell. The company were not interested. My complaint has gone unanswered now since summer (it is now December!). I just used another company whose service was so superb that I will never use Avis again. I often used them on holidays but they are so poor. I don't know why I cannot leave no or minus stars as I don't even want to leave one!

Great Team at Belfast City and International Airport...
Efficient... Swift check in and out...
Courteous... Always a smile and friendly attitude...
It works well for me...

We’ve hired a car from Avis through BA. What an absolute wreck it is. 125,000 miles on the clock , a list as long as my arm of dings and dents , dirty seats. Unbelievable. Never again. Stay well away from Avis.

Booked through British Airways holidays, good prices, great service with the pre check in which saves time.

Entry level car was in poor condition with faults on reverse warning light and tyre pressure. This was not mentioned at handover. In addition, the car was clearly aged as it had many bumps and scrapes.
On return on the Friday at around midday to Belfast city airport there was no Avis staff present at either the return office or inside the airport - very strange for a normal working day. This meant no confirmation of all in order on return was received either then or later.
What then happened shocked me a bit with a £200 charge to my credit card. I had to chase Avis to explain what this was thinking it might be some form of return charge. Turns out it is a security deposit which was not explained until later querying what charge was.
All in all not a good experience.

All steps in this process went so smoothly. A short wait to be seen by a very friendly Avis lady. Interview lasted on a few minutes and we had just a two minutes walk to the car.
The car was a 2025 model with just 16,000 miles on the clock. It served us perfectly over our long weekend and returning it also went without delay and we were delighted by our overall experience with Avis

Car collection fine from
Belfast international airport - upgraded for free - hidden extras on insurance etc but we had our own - drop off not so good - to City airport - returns check in staff had written the wrong number plate on their paperwork prompting us to receive calls and emails asking where their car was - a massive shock to us as we were back in England by then ! Not a great returns system, as he was reluctant to hand over any paperwork confirming we had returned the car ! Mmmm - all a bit suspect to me !

Excellent service from AVIS at Derry airport. Met with a lovely smile and pleasant manner by Brian- a very friendly guy.
Fast efficient pick up with the car, it barely took more than 5 minutes to complete. No problems with the car - it was very clean and tidy. Return was the same as pick up- all sorted very quickly.
Thank you Brian!

Avis Dublin airport attempted to post a €3880 charge to my credit card for Miscellaneous Services. Had my bank not alerted me to the attempt and me nearly missing my flight by returning to the returns desk to sort out this a charge would have occurred. The origin is an error in Avis systems. When you return the car the preauthorised excess should be removed before the final invoice is issued. Apparently sometimes this automatic removal does not happen and the full charge placed on the card. A manual override is necessary. I strongly suggest every Avis customer carefully inspects the documents they are required to sign when returning the car to ensure that such an error does not happen to them. Avis customer services at the airport acted very quickly, but had they not done so a very expensive charge would have been made.