ASAP 24/7 Plumbers Arvostelua 58

Called for a PRV replacement on a hot water cylinder. Engineer quoted £269/hr and estimated 2 hours. The job took 2 hours and 6 minutes, they charged for 3 full hours. That’s an extra £269 for 6 minutes, thanks to a "per hour or part of an hour" clause buried in their T&Cs.

On top of that, a 15% admin fee (£138.90) was added to the total before VAT. Final bill: £1,277.88 for a job that any reputable plumber would charge £400–500 for.

But here’s the real concern: the invoice charges 20% VAT (£212.98) yet shows no VAT registration number anywhere. The only number on the invoice is their Companies House registration number, which is not a VAT number. If they’re not VAT-registered, collecting VAT from customers is unlawful. I’ve raised this with them directly and will be reporting it to HMRC if they cannot provide a valid VAT number.

I’m not the first to experience this, other reviews on here describe the exact same pattern: vague pricing on the phone, inflated charges on arrival, and questionable VAT practices.

The repair work itself was fine. But the pricing model is designed to extract maximum money from people in urgent situations. Avoid if you can.

Sunday morning 7am had a burst pipe called this company they sent an engineer out within 30 mins got job done in the hour and replaced the pipe that had burst reliable 10/10 timming 10/10 pricing was fair as it was emergency and stopped my house getting damaged 10/10

Very reliable plumbing and heating company. Fast response, professional staff, and high-quality work. Everything was fixed efficiently at a reasonable price. Would definitely use their services again

Great plumbing and heating service. The team was professional, arrived on time, and fixed the problem quickly. Fair pricing and excellent work. Highly recommended

We called this company out this morning complete scammers! wanted to charge us £370 for an hrs work, call out charge £69 then added VAT. We paid the call out charge and noticed no VAT number on the invoice, called for their VAT number no VAT number as not registered!! however on their invoice mentioning the charges it mentions VAT chargable! Please do not use this fake company!!!!!!!

I called asap plumbers as I had a burst pipe !
They were very prompt and professional!
They fixed the issues within minutes and got my water back on with no more leaks !
Would definitely use again 🌟🌟🌟🌟🌟

They came very quick and understood the the job did the job very well

Got an engineer in less than 1 hour . Not the cheapest service but nice to have a professional over to deal with my flood nightmare in the middle of the night.

We called up for a blocked manhole overflowing. Engineer came within a reasonable time. Well mannered and polite engineer. Was not here to waste time. Got the job done. Blood sweat and tears gone into the job. Worth every penny compared to other companies. Give the engineer a raise!!

Horrific experience. I spoke to a woman called ‘Jane’ (fake name) who despite being asked for transparency on pricing gave no information about the hourly rate only that the emergency call out fee was £69, which seemed reasonable at first blush. She said pricing would depend on the labour and whether any parts were needed etc but did not clarify that the engineer would do nothing until all charges were agreed. When the engineer turned up, he then told us that the hourly fee (excluding the call out) was £375 Plus another 15% admin fee!! Moreover, he would not even do a diagnostic unless all charges were agreed. The effective call out charge would therefore in fact have been over £500 for even 1 minute’s work. He would then not leave without payment of the misleading call out fee of £69, which we paid to get rid of him for zero service. We did not use this engineer and would NEVER EVER use this company. It is indisputably a scamming company set up to fleece people facing an urgent plumbing or boiler issue.

Do not use this service. They operate maliciously to scam people, and their pricing is predatory. The pricing is not made clear over the phone, and when the technician shows up, you must immediately sign a "contract" that says the charge is £279 per hour, but if you don't sign, you must pay £49. Among other things, you have to pay by bank transfer, which can't be refunded or disputed and you must pay before the technician leaves, which is legally unenforceable. My technician conveniently finished after 62 minutes, meaning I had to pay for a whole two hours. When asking for evidence of when he started and when he finished, they pushed back and got confrontational. On top of that, I'm not sure if he actually fixed anything.

My sink tap was leaking and I called this company they told me £49 call out charges I was agreed.
Plumber came and spend more then hour and still not able to find leaking then I said leave mate I am in rush I have to go somewhere.
He phoned company they send me invoice for £459.56 for nothing.I humble request to everyone don’t even try to contact this company they are ripoff.
Absolutely disgusting the way off calculating of hourly charges and 15% admin fee on top of bill.
Not recommendable at all.

Do not use this company. They will not fix your problem and charge £300. SO NOT USE

£1500 administrative fee plus labour on top. Be warned. TOTAL RIP OFF. Work was agreed by my tenant, I was unable to communicate as my wife had died and hour earlier. AVOID AVOID AVOID £2100 plus to fix a broken toilet. Shame on you

I had issue with my toilet flushing mechanism. So I was given call out charge of £59, excluding VAT and then they said work would cost me £299/hour which at that point I decided not to proceed as the plumber didn’t had the parts so getting the parts and fixing will come around 2hrs so I decided not to go further. So please be aware of the pricing model.

Absolute scam! Took advantage of the fact it was emergency work. Finished by 9 but then sat in the van and closed the job at quarter past to be able to charge an extra hour! Do not use!!

scammed..my cold water not running but hot water tap.Plumber attended,pretended to look at boiler then called someone and spoke in polish/Romanian language and asked to check email -received a mail asking for £279 per hour plus VAT and he said he does not know how long he will take.The scanner refused to leave my house until I transferred the £49 call out fee as I called out his fraud.I will report this to Google as they come out on top when looking for emergency plumbers but they are fraudulent.

This company is an absolute scam. They do not disclose their hourly rates nor admin fees until you already have the 'plumber' in your house. The rates are absurd but that is not even the issue.

The agreement they send (with hourly rates and admin charge e.g. 15% charge) says very clearly the tax is included but this is false. They also add a huge mark up to materials. The 'plumber' told us the materials cost £30 which already seems ridiculous for the small connector he installed, but we were charged £53 for this. On top of this, we were then charged 20% onto the hour fee, call out charge and admin fee. As well as this, the calculations on the invoice are incorrect so we were charged more than this, which unfortunately we did not notice until we had paid so that the plumber could leave. 20 minutes of basic work cost us over £500 during business hours, mid week.

I say 'plumber' as although he was a nice guy, he did not even think to check our boiler following a leak and he was very open about being self taught, including making critical mistakes in other people's houses.

DO NOT WORK WITH THIS COMPANY - they are taking advantage of people in desperate situations with zero integrity nor communication skills and they are clearly violating the agreement you make before the work begins.

If I could give this company 0 stars I would honestly, don’t call them, my boiler had low pressure so I had no hot water or heating, which in this winter is very needed. The plumber who was lovely arrived in 40 mins and fixed it in less than 30 minutes, but the customer service over the phone was absolutely awful, for a job that took 30 minutes and where I had to tell the plumber what the error code meant and what it meant when it said de airing, I got charged £500 which came up to that because of the admin charge which was never disclosed, and is honestly unacceptable. This is broad daylight robbery, & when I spoke to the lady on the phone she was so rude and just kept repeating how i wouldn’t want to have a bad credit so I need to pay when I explained to her I think it was unfair I was getting charged so much for a job that took under 30 minutes. Please don’t call this company it’s not worth the amount they take from you. Bare in mind when I first called I asked how much the fee was and the women on the phone said it was a call out fee + whatever the fee was for the damage but failed to mention that they charge an admin fee just because the call the plumber to tell him he’s got a job and that’s it. Honestly unacceptable

I came across a clear emergency in the house of an elderly man who is hospitalised. Water was coming from the loft & had gone through the ceilings to the ground floor.
A Google search brought ASAP24/7 plumbers to the top.
Unfortunately!
They arrived in 50 minutes. It was a freezing day.
The plumber, found a split pipe in the loft & I gave the go ahead to repair it.
The plumber did not communicate with me apart from grunting & left it to his female companion who attempted to apologise for his rudeness when I commented on it.
The shock cane at the demand for payment!
Charges were bumped up by VAT for each portion plus an arbitrary add-on of 15% for ?? what ?
The total cost was a shocking and eye-watering £1.300!
I was cornered at the door and pressurised by the company voice on the phone (an East European lady) and the pair standing by the front door. The freezing rain didn't help.
These people are running a ripoff service to people in stressful panicked situations. They took advantage of me, an older lady, and the situation I was in. Not even my house!
They need to be investigated. And urgently.
The elderly gentleman who owns the house is still in hospital which. makes it worse. He is keen to reimburse me but that's not the point.