5.11 Tactical US Arvostelua 158

Customer service does not seem to exist for 5.11 Tactical. Wish I had known this before ordering. I want to return a product and need a RA number but so far can't get anyone on the phone or a response via email.

Not a good way to earn the loyalty of your customers...

Update #1
Finally got through to customer service and got my RA number to return my product. I shipped the item back to them and they have had now for a week but still no refund. Contacted support again today and was given an excuse that they were running a few days behind. Yea, no kidding!

It is obvious that 5.11 has a horrible operation and this this online purchase has been nothing short of retail hell. While I do love their products, I cannot and will not ever buy anything from this clown show of a business again.

Update #2
5.11 had my return now for two weeks and still no action on it. I then filed a PayPal Dispute for not receiving a refund and two days after filing my complaint, PayPal ruled in my favor and returned my money.

For the life of me, I cannot understand how a company can care so little about their customers and the reputation that they are earning online. As I previously said, I will never buy anything from 5.11 Tactical again and will warn all my friends and family to avoid them as well.

I love their product, but the company and their customer service is AWFUL. I've made 2 orders within the last month, but of which had problems. Call customer service, wait at least 25 minutes to get on the phone with someone. Emailed them, it's about a week and half later, still no response.

products are great! BUT!!!! SERVICE AND SITE ARE AWEFUL!!!!

this is the second year I have been complaining about these guys! their site crashed on black friday and a week earlier! just stopped responding. this happened last year as well!!! WHAT???? have you learned nothing in 365 days? how incompetent does your technology department have to be to fail year after a full year on the same things? wow.

customer service is unavailable (waiting for over 20 min right now to get a rep so took the time to write this review). the order I placed 10 days ago is still not shipped! these guys never stop to amaze me as this issue happened last year AS WELL!

you guys just suck!

Horrible company. Have had my money for over 2 weeks with no response. Don't order from this company.

We placed an order on 8/17/2018. After 3 weeks of no shipment, I called to check on the status of our order. The woman I spoke with said she didn't know why it hadn't shipped, but she'd check with warehouse and ship overnight. A week later I called back because we still had not received our order. The woman I spoke with, Maria, said she would check with warehouse and let me know. At the end of the day I hadn't heard back from her, so I called and spoke with a different woman, Bethany, who was able to give me a UPS tracking number. I asked if it would be overnighted since it had been 3 weeks. She said she didn't know. She said sometimes the warehouse can do overnight and sometimes they can't. When I checked the tracking number the next morning, UPS says our order will arrive on Wednesday, September 12th. That's almost 1 month after our order. We will never order from you directly again. Our orders come from Galls within 2 business days. This was really terrible service.

Purchased a product from 5.11 on the 18th, it was done with processing and shipped by the 20th. Should arrive on the 25th, well within the time frame stated for this shipping method. Great processing time, shipping tracking on the site is updated on the dot, zero problems with this company. Couldn't have gone smoother.

Their products in general are always good but processing of the orders is horrendous. I placed an online order on 5/19 and it still says it's processing. Reached out via their website for an update, no response after waiting a week. Called customer service twice, last week and again today. Spent a combined 20 minutes on hold just to be told both times that it was still processing. Ridiculous. Now I'm told it will be put on some priority list, we'll see but I have lost faith in ordering directly from them again.

On the chance that I might be able to get a replacement part for a flashlight produced by 5.11. I contacted 5.11 customer service/UK by email. I received a reply within 24hrs from a gentleman called Andrew who was extremely helpful and was able to supply me with the part I needed to get my flashlight back in full working order. Definitely recommend 5.11 their staff namely Andrew couldn't have been more helpful. Again thank you Andrew very much appreciated.

This company has the worst customer service I have ever experienced. The products I ordered online took 3weeks to receive. All emails that I sent were returned with an automated message & not dealt with. I have been a long time customer of 5.11, but after the last 2 encounters & the lack of quality service, I will choose to spend my $$ elsewhere. Buyer Beware!!

I have been waiting on a refund for a month, they've had my return that long now. I've tried calling, good luck getting anyone on the phone. Email is just as bad, it took three weeks just to get an RA number to even return the boots I ordered. Decent products, but terrible customer service experience.

So I rarely write reviews good or bad, but 5.11 has the worst customer service I have ever seen. Every time I have had to call them about an issue the customer service agents are just rude and don't want to help. The only times I have called is when 5.11 has either, lost my order/shipped it to a wrong address or shipped the wrong item. The agents act like it's the customer's fault and they "are doing you a favor" to fix their screw up. Now I do love their products but the customer service sucks. I'm just about to the point where I won't buy their products due to this, but I think I will just get them through Amazon where the shipping and return process is guaranteed.

I ordered some clothing for my sons (both are paramedics). They didn’t send one of the items and triple charged me for another. They immediately Rectified the missing item. However did nothing about the overcharge. I have been trying to get the corrected for three months now. You can’t get in touch with customer service, receptionist refuses to connect you with a supervisor and emails are answered only with generic emails, so they’re actually ignored. I’ll never make that mistake again.

Ordered a pair of boots didn't fit good so called customer service and no answer had to call and select that I was a dealer and what do you think happened they answered the phone got my RA number and sent my return for refund. The boots have been at there for over a week and still no refund. I will not order or support anything that has 5.11.

I don't know how a person can be ready when the buttons don't stay on the clothing. VERY VERY OVERPRICED FOR WHAT YOU GET AND THIS IS COMING FROM A COMBAT VET.

Order Placed on November 24, 2017. Received email from CEO on December 18, 2017 stating: "If you placed an order on or before December 8, we are committed to getting your order delivered in time for Christmas."

Just called and yet again advised that order has not shipped and "we didn't guarantee Christmas delivery"... While technically I will agree, no contract said by Christmas, but it is very reasonable to expect delivery by Christmas from a month before with no items showing backordered. As Such I tried to cancel the order so I could buy something else for a gift as they refused.

When I asked to speak with a manager, I was transferred to Voicemail. This company used to be impressive, now it's impressively bad.

Great Company and outstanding Customer service...!

Had a rucksack that went defective, I contact 5.11 Customer Services under warranty, I sent pics and batch number and now a new rucksack is on the way to me!

Great customer service, great brand, great kit! Go 5.11!