TalkTalk arvostelut

TalkTalk arvostelut

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3.7
0 - 10
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Noin

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friendly service and clear information

I have just purchased the essentials package with the help of Caine Alvey. He provided all the information I needed, answered questions some possibly not often asked, gave advice and was generally very pleasant to talk to. There was no element of hard selling.
I contacted talk talk due to a leaflet received in the post which was simple but had all the information needed. In comparison to virgin medias book which had far too much information which was off putting hence my decision to use talk talk as my provider
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Biggest mistake of my life!!

I stupidly signed up to Talktalk & a bt telephone engineer installed my new phone line at the bottom of my stairs even though I said I wanted it in the living room, he refused - he clearly couldn't be bothered. When I plugged in my router I had to use an extension cable to fit in the plug for my phone & the plug for my router. So I now have a massive tripping & fire hazard at the bottom of my stairs. When I phoned up Talktalk to complain about this, I was told that if the engineer put it there then that is where it should stay! So I complained to the Ombudsman about this - still waiting on a reply. Then my Talktalk TV box arrived & to my horror, I realised that the TV must be plugged into my router - which is in the hall at the bottom of my stairs! This doesn't make sense! Am
I supposed to drag my TV into the hall & watch it there! I was then on the phone to Talktalk for an hour trying to get this resolved. Apparently I could just run extension cables into the living room. So my house is to become an even bigger danger. Eventually they agreed to move my phone line, I had to stay on the phone as they filled out the form for this request - apparently I have nothing better to do with my time. I was told that an engineer would phone within 48hrs to arrange a date - that was 3 days ago. So again, I phoned Talktalk this morning,only to be told that they didn't have an update of this on my account! I was then told that it was passed to a manager & someone would phone today. I don't believe they will phone. I am sitting with no TV - even though I am paying for it. I have a fire & tripping hazard on my stairs & when I asked to cancel, I was told that I would have to pay cancellation charges! This is ridiculous - this is all their fault. They then had the cheek to phone me about taking out a Talktalk mobile phone! Trying to complain to Talktalk gets me nowhere - there online help is just trouble shooting & phoning gets me nowhere. I plan to write to Talktalk & give them bad reviews where possible.
Mairi Kate
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Signing Up - Pretty Good

Process was a significantly less traumatic experience than signing up for some on-line retailers! The application was logical and the background operation worked in real time despite the failings of my current provider.
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FIBRE NOT AS IT SHOULD WITH TALK TALK

Im writing in reguards to talktalk do not go with them for broadband and calls I was quoted 24meg before order for fibre got the I get no where near and I wouldn't class 20meg as fibre but by the talktalk muppets anything over 12meg is fibre . I think there is a problem somewhere down the line but they refuse to look into it as usual and . im 0.2m away from exchange and most people round my area get 30 odd meg how come my line can only get up to 20meg so fibre suppose to be 4 times faster where at in my eyes . ive told them they get adsl prices for my fibre as its a crock of shit . I WOULD GIVE NO STARS IF I COULD because they never do nothing right
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Easy peasy lemon squeezy

Very user friendly and easy to use, had no problems at all processing my order
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BRIGHT, PROFESSIONAL,VERY HAPPY.

FULLY EXPLAINED AND VERY HELPFUL
TalkTalk

Vastaus TalkTalk

Hi John,

We're really pleased to hear you found the signup process so straight forward. If you ever need help or assistance with anything in the future do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Simple and easy

From the outset i found the process of conecting to TalkTalk very straightforward. The person dealing with my ordder explained everything in simplistic terms--even a man could understand !!
TalkTalk

Vastaus TalkTalk

Hi Andrew,

Thank you for your comment.If you ever require any help or assistance do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary

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Easy to use

It was really easy to navigate, all the points were covered and detailed for you. It conveyed clearly what each package included and what benefits they included. Great site.
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easy

great, so far
TalkTalk

Vastaus TalkTalk

Hi Alan,

Thank you for your comment. If ever you need any help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Regards,
Mary
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Speed?

I would love to know the speed you can provide both Download and Upload....
TalkTalk

Vastaus TalkTalk

Hi Sandro,

Can you please contact us via our Facebook page at facebook.com/TalkTalk so we can assist you further.

Many Thanks,
Mary
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hope the talk these have talked is true and all goes trouble free

all went well,but the proof will be if the change over is trouble free.have put my faith in the gods
TalkTalk

Vastaus TalkTalk

Hi Alan,

Many thanks for your comment. If ever you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary
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quick n easy sign up

i found the web service quick, easy and 'plain talkin', thanks
TalkTalk

Vastaus TalkTalk

Hi Cliff,

Thank you for your comment and welcome to the TalkTalk family.

if ever you need any help or assistance with anything in the future, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Regards,
Mary
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So bad customer service

I seen online they are giving free installation charge but customer service people are charging £50 then there taking of our voucher £25 as well don't call the cutomer service go and do it online whatever you need this my
experience
TalkTalk

Vastaus TalkTalk

Hi Athambawa,

I'm really sorry to hear this has happened. If you ever require any help or assistance, with anything, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.


Many Thanks,
Mary
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Customer care is great 'til you have a problem

Having been a Talktalk customer for a few years I was told for no extra cost I could have the TV package, I agreed to accept it and that is where I made my mistake! My broadband had worked fine until the TV went live, My speed almost halved my telly buffered and was unwatchable, I then attempted to report it. After ages on the report and repair customer service web page and a number of long phone calls they decided to send an engineer out. I was told the engineer would arrive between 3pm and 6pm, I came home early from work and no engineer arrived, My next bill had a £50 charge for a missed engineer appointment, I phoned and told them no engineer had been they insisted one had and described my front door to me and insisted I had missed the appointment and would have to pay the £50, I told the agent to cancel my package altogether and I would go with another company! I was transferred to a different department and eventually my engineer charge was cancelled and my speed was increased to 5,2mbps, Happy again I remained a customer. A few weeks later my speed was back down to 3,2mbps the tv buffered and the internet was slow, I again got in touch with the report and repair site and went through the same procedure as the first time. The same questions and tests had to be carried out again and eventually after over an hour on the phone I was given another engineers appointment between 3pm and 6pm. My wife was at home that day and the engineer arrived at 2pm he told us they do not get told specific times and even though I had told the talktalk agent I would not be in 'til after 3;30pm as I had lost time at work for the last appointment still the engineer arrived earlier than booked. No wonder I missed him the first time! He came in tested the system reconfigured my router and left my speed is now 6,2+mbps. Good service or what? Do not believe what the agents tell you and if you get an engineers appointment make sure you are at home all day or they will charge £50 for a missed appointment even though you have been given a time slot ignore it,
TalkTalk

Vastaus TalkTalk

Hi Robert,

I'm really sorry to hear of the difficulties you have been experiencing with the engineer visits. If you ever have any issues or anything you require assistance with, just get in touch with us at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Shocking Customer Service

After 3 months since placing an order we still are not up and running. It has been excuse after excuse. Cancelled appointments . Text after text. Email after email. False promises all the way. Your CSAs English is not good enough to deal with my calls. Today I received a call and literally have no clue what it was about except that it appeared to be another excuse. Your treatment of me as a new customer has been totally shoddy. You have cost me money in wasted phone calls and days booked off work . I am literally at my wits end with your company.
TalkTalk

Vastaus TalkTalk

Hi Mabel,

I'm really sorry to hear you have had such difficulty with your set up. Can you please send us a message on our Facebook page at facebook.com/TalkTalk so we can assist you further.

Many Thanks,
Mary
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Absolutely disgusted

I have been with AOL since 2007 the customer service with them was disgusting, I rang the other evening and got through to talk talk and was told this is aol's sister company and was offered a new contract £3.50 broadband £7.97 line rental, £5.00 unlimited calls total £16.47 I get my confirmation email its £16.97 calls £5.50 I call customer services to be told calls are £5.50 so I was lied to then I ask why I cant get on talk talk my account I am told use my aol account number and email and I will get on it tried no I cant get on it, so I have no way to access my account, then am told I will get a new router but wont need it, then am told by someone else yes I will need it, am told will not need to re register then told yes I will need to re register, so as you can see, I have been told no end of different stories and lies and customer service when I ring them pretty much cant answer my questions and just grunt when they reply I am very upset and am thinking of going to my bank tomorrow and cancelling my direct debit as I have been treated appallingly, I need to speak to someone from a british call centre asap my phone number is 07926 375179
TalkTalk

Vastaus TalkTalk

Hi Loraine,

I'm really sorry to hear you have been experiencing these issue. Can you please send us a message on our Facebook page at facebook.com/TalkTalk so we can assist you further.

Many Thanks,
Mary
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very good service

i am very pleased on how easy it was online thanks big thumbs up from pappi lol
TalkTalk

Vastaus TalkTalk

Hi Anna,

Many thanks for your comment. We're really pleased to ave you on board. If you ever need help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Kind Regards,
Mary
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Clear and easy to order

happy with the online service I received.....a little disappointed there is no multi room option available but hopefully this may change in the future
TalkTalk

Vastaus TalkTalk

Hi Marie,

Welcome to the TalkTalk family. If you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Kind Regards,
Mary
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Easy and quick

Recommended by a friend
TalkTalk

Vastaus TalkTalk

Hi Simon,

Thank you for your comment and welcome to the TalkTalk family. If you ever need help or assistance with anything, just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Kind Regards,
Mary

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Vieraile TalkTalk

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