TalkTalk arvostelut

TalkTalk arvostelut

Alhainen
3.9
0 - 10
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Noin

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No Fuss - No Hassel

I loved how simple & easy it was to find the product I wanted & to be able to order it direct online.
I also like the way you don't try & hide costs in your adverts - it was very clear on what I would pay each month & the date range for installation is excellent.
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wrong address

wrong address 35 market square e14 6bu
TalkTalk

Vastaus TalkTalk

Hi Mark,

Sorry to hear that your address has been recorded wrongly. Can you please send us a message on our Facebook page at Facebook.com/TalkTalk so that we can assist you further.

Thanks,
Mary
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AWFUL!!!!!!!!! Never again

I spent 90 minutes on the phone yesterday, trying to arrange a simple home move (so i thought). We started off with the home move telling me that they couldn't set up the home move because i required a credit check (what???? why???) so they passed me on to payments team who told me that home move can't be arrange until i have made 3 direct debit payments (i haven't made any because the talktalk messed up the last home move and gave me credit on my account which has been used to pay my monthly bills). So i need to make 3 direct debit payments even though i have to move in a week??? That is just downright stupid! so passed on to customer services who said it was easy to fix (just need to remove the credit check) back to home move team again and again they can't help me. So i went through this 3 times and then called the complaints team (this time in the UK instead of India) the girl was nice and then without fixing anything put me through to home move without explaining anything to them. Back to payments team and then back to customer service i went! By this time i was in tears and so finally got to speak to a manager who promised that he will cancel my contract and waive the cancellation fee but just needs to put me through to the loyalty team that will do it for me. And then i got put through to HOME MOVE again! she kept asking me whether i wanted to arrange a house move instead of cancelling because she had a different system that would allow her to do it. OVER MY DEAD BODY am i ever using talk talk again! only a threat of a complaint to UK regulators, plus telling them the the call was recorded on my side as well did i manage to get anything. AWFUL!!!!
TalkTalk

Vastaus TalkTalk

Hi Tamara,

Thank you for your feedback and I'm sorry to hear of the stresses you have been experiencing with regards to your home move.

If you ever need help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary
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No internet for 5 days - When I was connected it kept dropping anyway!

Been a talktalk customer for a while as I thought the speed and service would be alright. However in reality the connection is a pile of poo. For the past week the connection has been dropping constantly and now I have got no connection at all.

We reported this to them directly after a couple of days and they said there's nothing wrong with the line. The technical support people think you are stupid when you call them treating you like an child even though I have worked professionally in computing for over 5 years so I know what I am doing. We had already checked all the usual checks like internal cabling, different micro filters, line checks everything.

The earliest they could send an engineer to investigate would be on the 13th May which is almost three weeks. I am sorry but that is completely unacceptable.

I would definitely avoid these if you want a decent connection
TalkTalk

Vastaus TalkTalk

Hi James,

I'm sorry to hear of the issues you have been experiencing with your broadband connection. If you need help or assistance please send us a message on our Facebook page at facebook.com/TalkTalk and we will assist you further.

Regards,
Mary
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Arvostelu vahvistetulta ostajalta

Easy and unstandable!

:) :) :) :) :) :) :)
TalkTalk

Vastaus TalkTalk

Hi Nick,

Thank you for your review and really pleased to hear you are happy with our services. If ever you need help or assistance with anything, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary

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Disgusting

I placed orders online, fab, really easy!received a text to say it had been cancelled, not even a phone call...strange being called talk talk and they don't even talk!

Rung up and replaced order got told to ring another department to book appointment for the same day. I rung them and got told without the landline phone number they couldn't do anything and to wait for my welcome pack.another 2weeks later and still no welcome pack so I have rung up again to query and was on hold for another 20 minutes being passed from department to department and kept being told that they couldn't locate an order!

Sod it I have gone else where.over a month of waiting well they can jog on ...never known such horrendous service.

Now I just need someone to find my order so that I can cancel it!!!!!!!
TalkTalk

Vastaus TalkTalk

Hi Jonathan,

Thank you for your comment and I'm really sorry to hear you have been experiencing such issues.

Are you able to send us a message on our Facebook page at facebook.com/TalkTalk so that we can assist you further.

Many Thanks,
Mary
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Very quick and totally painless

You know, I wanted to use those idiots at newcall but they coouldn't even sort out a simple fault that stopped me getting any internet! I have been with them a month and still nothing! I should've gone with talk talk in the first place, the order process is so much easier than newcall and totally painless! I'm now gonna set up an order for my friend.
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Loud background noise!

The person that I spoke to was obviously in a busy office with very little sound damping. Whilst her English was good it was not always easy to grasp the details, which was important when giving/receiving account details.
Other than that, fine.

Thanks
TalkTalk

Vastaus TalkTalk

Hi Michael,

Many thanks for your feedback. Welcome to the TalkTalk family an apologies for the distracting background noise.

If you need help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary
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Refunded my Monthly DD Payment Then Slammed with £138 Early Termination Fee

Back in February I moved my phone & broadband over to another provider. Three weeks ago I noticed that my broadband was still active with TalkTalk and contacted them with regards to this. Spoke to a woman in their customer services dept and she confirmed that hey had received notification from my new provider on the 4th March and she would refund my monthly direct debit payment that they had taken out and would confirm everything in a letter. End of I thought... unfortunately not!!.. I have today spent the last hour on the phone to TalkTalk business customer services with regards to a debt of £138.00 apparently an early termination fee that they have now decided to tell me about and is now in the hands of a debt collector. How can they possible issue a refund and then say you are now in debt to the sum of £138.00 that I was not informed off when I spoke to customer services early March. Overall the service they provided me with over the last 18 months has been poor...constant broadband downtime which they failed to rectify and they admitted that there were issues on the line. Whenever I have had issues they have failed to correct it, even giving the BT engineer wrong address details when I had broadtime downtime for over a week. Very, Very poor provider and very poor communication from customer service. DO NOT CHANGE YOUR PROVIDER TO TALKTALK...ABSOLUTE RUBBISH!!!!
TalkTalk

Vastaus TalkTalk

Hi Beverley,

I'm sorry to hear of the stress and frustration this has caused you. If you need help with anything, however small, do send us a message on our Facebook page at facebook.com/TalkTalk so that we can assist you further.

Thanks,
Mary
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The most dreadfull phone help and confusing sales rep ever!!

I am NOT impressed with this experiance of sales. I found it extreemly difficult to understand the woman and the information was at best confusing and contradictory. NOT A HAPPY CUSTOMER!!!!!!!!!!
TalkTalk

Vastaus TalkTalk

Hi Claire

Thanks for your review. I'm really sorry to hear you feel confused by the information you were given. We'd really like to help you out - the best way for us to do this online is via facebook.com/talktalk. If you send us an inbox message there we will be able to help you.

Thanks,
Elsie
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Didnt turn up

took a day off work to meet my appointment for the engineers...

they failed to turn up on appointment day and let me know last minute, so write to them on chat...they refuse to speak to me about when they can install or cancel my contract. premium rate number to ring on

not acceptable at all
TalkTalk

Vastaus TalkTalk

Hi Leah,

We are sorry to hear your engineer appointment was missed today. The best way to track appointments and orders is by logging into My Account (https://myaccount.talktalk.co.uk).

If you want to cancel your contract, which we of course hope you don't, then you would need to do this over the phone - so unfortunately our online chat could not assist with that. We can help you with many common queries at facebook.com/talktalk so do get in touch there if you would like.

Thanks

Elsie
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Brilliant service

Can't wait to get it up and running and I won't have to the high bt bills anymore
TalkTalk

Vastaus TalkTalk

Hi Mark

That is great to hear! We're pleased to offer great values to our customers. Now you're on board make sure you like us at facebook.com/talktalk and follow us on Twitter @TalkTalk_UK to keep up to date with TV, movies, mobiles, competitions and much more available to you as a TalkTalk customer.

Thanks

Elsie
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Helpful service

The person I spoke to was friendly and helpful. I wasn't particularly happy about having to give my bank details over the phone because I thought aol didn't ask for these details. However, the manager explained to me why they needed them. I did give the details in the end as I had contacted them by the phone no on the aol website.
TalkTalk

Vastaus TalkTalk

Hi Anne,

Thank you for your feedback and welcome to the TalkTalk family. If you need advice or assistance with anything do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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im very happy that it was easy to use great service

i was very happy with how easy it was to set up thank you
TalkTalk

Vastaus TalkTalk

Hi Christopher,

Welcome to the TalkTalk family. If you need assistance with anything, just let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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simpley satisfied!

Decided to have broadband installed,looked at a few providers then had a look at talk talk. Was impressed with the price and the simplicity of applying online. I am more than pleased i chose them and would recommend theyre services to friends and family.
Thank you!
TalkTalk

Vastaus TalkTalk

Hi Sean,

Really pleased to hear you are happy with our services. If you need help with anything just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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watch watch listen listen talk talk

TALK TALK totally destroys British Telecom on quality and value
TalkTalk

Vastaus TalkTalk

Hi Richard,

Thank you for such positive feedback. If you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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good online service

was fast and very direct wasnt confusing at all
TalkTalk

Vastaus TalkTalk

Hi Michael,

Many thanks for your feedback. If you need help or assistance with anything, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary
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very kwik and easy online service. happy

very kwik and easy online service. happy
TalkTalk

Vastaus TalkTalk

Hi Antoni,

Thank you for your comment and welcome to the TalkTalk family. if you need help or assistance with anything in the future do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
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Arvostelu vahvistetulta ostajalta

No welcome email or letter!!!!!!!

As discussed when agreeing to my account, this phone line is for a shop that I will not have keys/access too for several weeks, which I informed the advisor. At no point did the advisor point out that the welcome letter would go to the shop address. I'm unable to register my account as I do not have an account number on any emails received from you. The registration page does not recognise my email or last 4 digits!!! I'm told by your help line the email has this information on, I have looked again and still cannot see any email that states my account or new number for the shop!!!!!! Very frustrating. I'm also told that other than waiting until the 25th of April, I cannot re-direct the delivery of the modem. Thought the initial call went to smoothly, after care really poor.
TalkTalk

Vastaus TalkTalk

Hi Tracey,

I'm sorry to hear this has happened. If there is anything we can help with, do send us a message on our Facebook page at facebook.com/TalkTalk and we will assist you further.

Many Thanks,
Mary

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Vieraile TalkTalk

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