Evästeet auttavat meitä parantamaan käyttäjäkokemustasi. Niitä käytetään myös tilastointia, sosiaalista mediaa ja laadunvarmistusta varten, sekä yhdessä yhteistyökumppaniemme kanssa markkinointitarkoituksiin. Jatkamalla hyväksyt tämän.
Usually OK. Until you need something. I see trouble afoot, because I know from experience that the situation I am walking into at Dallas Airport (unless I ditch £700 of plane fare and just go somewhere else, which might be better for peace of mind...) is going to be fraught. So I am trying to pre-pave a good solution 6 weeks ahead of time but ""computer says...."" attitude from customer service is as much as I am going to get from Expedia. Key to using expedia is to know your options and don't use them if there is anything - no matter how slight - out of the ordinary. In other words, anything one feel's one needs to have checked by a phone agent - forget it. Look for an alternative that looks and feels right.
I have already posted my review of the god awful company known as Expedia. I urge you to read my review and avoid using Expedia. I repeat do not use Expedia as they will rip you off.
For all those unfortunate people who are victims of the Expedia website I have found a name you may wish to pursue or send your complaints to: Stuart Newman 'Director of customer experience Expedia'.
You can also provide feedback on the Expedia website (which I am sure they will ignore) but if you direct the feedback to Stuart Newman and provide your email address you might get some answers. However, if he is anything like the Expedia customer service lines then I expect he doesn't give a toss about his customers and will probably ignore you.
If anything, at least now there is a name and a face to vent your anger at.
As an International Sales Manager working for a UK plc my total spend with Expedia over recent years is WELL into five figures. My most recent hotel booking for less than £100 went pear shaped. Hotel did not honour the reservation. Requests for a refund are met with silence. Have opened a dispute with credit card company and will be refunded via chargeback. Guess who the biggest losers are going to be!
After searching the expedia website for a hotel stay in Dubai we thought we found a great deal the top recommendation reading "Stay inclusive of Breakfast,complimentary lunch or dinner across 50 restaurants..." Great deal for price so went ahead and booked it. Once we received the confirmation email it stated in brackets small print under room that breakfast was not included which means we have a room only booking completely contradictory to what was advertised. We have been in contact with the so called incompetent customer services in India who told us the advertised deal was a mistake and not available but still being advertised 5 days later you just get the same old lies it is being looked into contact you in 48HRS. Well it has been 10 days now since I first heard those scripted lies and about 6 frustrating calls with the same lies and no response or answers. have also filled out the online feedback 5 days ago and emailed customer services 4 days ago but not one response. How can a company advertise something that you are not going to get and they know it is not available but still advertising it deliberately trapping customers into booking the phantom deal surely this is in breach of the Consumer Protection from Unfair Trading Regulations 2008 and after they have trapped and deceived you into booking somethihg that you did want or know you are getting forget about any customer service help. There must be others out there that have been trapped by this practice of misleading and deceiving customers. How can they still be operating??? I might have to take to social media or even national press sure I will get more help there than from expedia customer services. All I can say is don't even look at expedia and save yourself a lot of time and stress
Prices are good but oh you pay for it! Customer support hangs out on you when they don't have the answer, you can't chose your seat online even if the airline you are travelling with allow advanced seat booking, i.e you get to the airport and you get the worst of what is left, and whatever change you want to make costs you much more than if you had booked directly with airline. Avoid at all cost, it is not worth the low price!
If you are booking a premium flight online Business etc do not take up the option of booking a hotel at the same time. It will take you through the whole booking process but when you enter your card details the transaction will not go through. This also occurred trying to make booking over the phone from a saved itinerary. I tried to book a flight - hotel for £8,400.00. By the end of the day my credit card over-maxed out at £29,000 + of authorisations as Expedia repeatedly tried to take payment until they decided to advise me that they do not take bookings for premium flights hotel combo's . My card is now frozen until the authorisations drop off hopefully. It is even worse if you pay by Debit card as they will take the money immediately and you will have claim a refund. Hopefully none of these payments will leave my Visa account !! So to sum up £29K + sitting on my credit card and no booking.
ordered hotel in pattaya Thailand over the phone, we asked for half board, salesman said hotel does not sell half board. well ok then we go for with breakfast included. then salesman ordered "room upgrade" ofcourse for more money but "with discount specially for us" . yeah right.... once received booking confirmation email was ROOM ONLY . then we phoned them immediately to change booking. they said will call us back in 24hrs. ANOTHER LIE. they never called back. then WE called them to amend booking. Then another surprise, they said we have to contact hotel to amend booking. we contacted hotel , and hotel said we have to contact expedia to make changes. contacted expedia again, they said they CAN NOT AMEND BOOKING because is not changeable, then we asked to cancel booking, they said its not possible to cancel and not possible to get refund for booking. THEY WILL sell U NOT WHAT U ask without right to cancel or amend and dump U. what a RUBBISH.
Had to cancel a trip due to illness. It took 3 calls before they issued a cancellation invoice for my insurance claim. Then they issued it with incorrect details. Promised another one in 48 hours which of course, didn't happen. Had to chase again only to receive the same promise again. Sick of having to chase for things and the fact that it seems to be standard to wait 15 minutes before my call is answered just makes a poor experience even worse. I wont be using again.
The first and only time I used Expedia was when my brain must have deserted me while booking a holiday to Malta from London. We had to cancel due to bereavement in the family. Had a tough time having the lady on the other end understand what I wanted - which was a cancellation email to the effect that my conversation with her had taken place today. She must have repeated herself 5 times, 'the airline will send a cancellation and refund you in 12 weeks. '
'Let me explain you...'
'Let me tell you fare rule...'
Crazy way to talk with a customer over the phone.
Scripted, wooden customer service.
As expected from an outsourced third-party Indian call center.
I booked my hotel through Expedia to go to Marrakech. The booking was confirmed by email and when I went on the website to check the booking everything seemed fine. When I contacted the hotel for an airport transfer they said my booking had been cancelled. When I spoke to Expedia they knew nothing about it and started telling me I had put in the wrong details, despite having a confirmation with all the right details. I found it completely unacceptable how they went on the defensive and started accusing me, when they were in the wrong. I didn't even receive an apology.
The booking was cancelled several weeks before I contacted the hotel and it is now 5 days before my holiday and I have heard nothing from Expedia. Their policy of contacting you within 48 hours is a complete lie. Presumably because they have so many complaints.
The hotel itself was more helpful and sent the cancellation document. Expedia don't even make the bookings, it is an intermediary booking agency called Hotelrez. This is a complete mess of a company and I will never use them again.
I booked several flights using EXpedia uk to travel to Austraila. The Flights times were changed by Emirates / Qantas, but Expedia screwed up re allocating the flights, and did NOT offer me any alternative. The original Flights were from London to Melbourne via Dubai , travelling on an A380 both legs, But After Expedia has rescheduled I find that I am travelling From Dubai, and Then Singapore to Melbourne on a Boeing 777. So it loooks like I will have an Extra 2- 3 hours flying time PLUS 1.45Hr on the Runway at Changi Airport, in a 777 aircraft instead of an Airbus 380. Thanks Expedia for NOTHING !!!!!! I WILL NEVER BOOK WITH THEM AGAIN
Awful service! Initially after booking my holiday I seemed rather please that I had bagged myself a great deal to the island of St lucia. After two days of making my booking I still hadn't received my email confirmation so I called to find that they had entered the wrong email address. After correcting this I received my confirmation to then discover my last name had been spelt wrong! After phoning them again to put this right I was told I would have to pay a extra fee of 35 pound to change the name! (They managed to spell my surname correctly on my payment details and take my 2000 pound absolutely fine though). I refused to pay for a mistake that they made and was told by a very rude member of there team that there would be an investigation and I would be contacted within 7-10 days!!... I was NOT contacted by them and had to ring them back to find out there was no investigation taking place and I would yet again have to wait another 7-10 days. And I have since discovered that they have over charged me over 190 pound!! This issue remains unresolved! And I will be taking my complaint much further. OVERALL..... Missleading! No customer service! Rude! And Unhelpful! FIRST AND LAST TIME I USE EXPEDIA!!
Just to update on my circumstances... I was contacted by a Mr Stewart Newman who seemed helpful and directed me to an immediate escalation team who where as SLOW as a snail in a trance (also based in Las Vegas, costing a fortune in phone bills). eventually after a heated email I was contacted by them and my name was corrected! I had prior to this attempted to contact Mr Stewart Newman again to discover i was unable to reach him because he was on holiday!! Because clearly his holiday is more important than anyone else's!! As an apology for all the inconvenience I have been credited £50 to my expedia account for future travels... :/ but I can ensure you I will never be giving this company any of my money again!! EXPEDIA IS A JOKE!
I agreed to pay one price. I was told I didn't have to pay anything now and they only needed my card details encase I cancelled, or didn't turn up and pay or whatever. “£0 due now. Payment information is only needed to hold your reservation.” However the hotel took my money 2 days later (at a worse exchange rate so It cost a few quid more than I agreed to pay) and taking the money without me knowing caused me to go overdrawn. Apparently the hotel (in the Netherlands) took my money and not Expedia which counts as an oversea payment. This means your bank charges you around 2.9% extra. Why doesn't Expedia take the money considering it's their website I booked through? Is it a tax dodging thing?
I would not have minded paying up front, but I would like to have known how much I was paying and when this money would be taken. Customer service failed to provide a valid reason why the website said one thing and then did the complete opposite.
Call centres are a joke in Missori ( Elliot manager a disgrace ). Dallas- Desiree manager did help a little , but issue isn't resolved keep telling me booking is ok - when hotel is not even open in Candolim Goa ( U AcaciaGoa) it's a joke - this hotel does not even exist on U hotels website - yet Expedia are still advertising it !!! Do NOT book with this joke of a travel company!
In April of 2013 my wife and I booked a flight for her parents to go back to their homeland, Madeira, for the New Year.
Departing from London Heathrow on the 31 December 2013 and returning on the 11th January 2014.
Two weeks prior to the departure date we attempted the on-line check in only to find that our flights had been cancelled. We called Expedia who explained that flights were cancelled due to an overbooking of seats, and that a full refund and an email was sent to us in June.
My wife and I are very busy and do not often check our emails, but we do not remember seeing anything from June. However after searching we did find the email in our junk / spam folder.
We were then advised by Expedia that there were seats available at that time but at a price £269 more than we originally paid. This we could not understand as our booking had been cancelled due to a lack of seats. We requested to speak to a manager, who advised us that the error was with the airline, and that we should book the flights at the higher price and then claim a refund back from TAP Portugal.
After lengthy discussion with my wife, we decided that it was important for her parents to go back and see their family so we booked the flights at £579, (original flights were £310). We subsequently called TAP to explain, but were told there was nothing they could do as the booking was with Expedia and we had to claim a refund from them. They also advised that they were not responsible for cancelling our booking and that Expedia should provide us with a refund for the difference.
We went back to Expedia, who have point blank refused to offer us any form of compensation or refund. They have stated that as they sent us an email it was our fault. We have spent days and days making phone call after phone call. All the calls go out to India and you get passed from pillar to post. You have to explain the details to every person you speak to, as nobody seems to pass any info on, and you just go round in circles. We have been promised emails, return phone calls and have received nothing, (apart from 1 email refusing to offer a refund), not even an apology.
I would avoid this company at all costs as we feel we have been unfairly “ripped off” and “conned” .